ServiceSkills.com Frequently Asked Questions

ServiceSkills.com is a web-based platform which offers your team access to the complete library of online customer service training courses. These proven courses are web-based versions of the best-selling training series from the Telephone Doctor® Customer Service Training Library. Each course includes video-based chapters, quizzes, post quiz feedback, key points and certificates of completion. These skills and techniques have helped millions of employees at tens of thousands of organizations worldwide.

This system is a hosted solution, meaning there's no hardware to buy or software to install on your network. This platform is intuitive to use, which reduces delays common with online orientation training. Your team members access each course using a browser. The bandwidth efficient flash video segments keep your IT department smiling.

Features and benefits of this powerful system include:

• Your staff will learn at their desk which minimizes down time.
• Travel is eliminated which will save your organization valuable resources.
• Employees can learn when it's convenient for them which reduces hassles and conflicts.
• It's intuitive and simple to operate. Anyone can use it.
• Web-based courses offer the ability to send a consistent, uniform training message to employees in geographically diverse areas!
• It's affordable and will quickly pay for itself in increased revenues and reduced customer turnover!

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Telephone Doctor® is a customer service training company headquartered in St. Louis, Missouri USA. The organization has helped over 25,000 organizations improve the way they communicate with customers. The techniques, skills and concepts offered on ServiceSkills.com have already helped millions of customer contact professionals improve the service they offer. Superior service techniques continue to be the single greatest factor in differentiating your organization from your competition. Think of this training as an investment in customer retention insurance. This training will reduce the stress encountered by employees who handle difficult customer contact situations.

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Yes, our tracking system allows managers to monitor their staff's progress and success rate. This learning managment system allows your system adminstrator to establish administration hierarchies, assign courses, track course progress, track individual rates of completion, track quiz scores and generate management reports. Administrative tracking function is included on systems with 10 or more users!

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ServiceSkills.com offers the content from Telephone Doctor®'s Complete DVD Training Library. Please tour our site to view detailed descriptions of the content of each course.

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If you already have a registration code, you're ready to go. Enter it in the provided field on the right side of the home page. You'll then be asked to register with your unique email address and password.If you already have a registration code, you're ready to go. Enter it in the provided field on the right side of the home page. You'll then be asked to register with your unique email address and password.

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Yes! Please click here to order user-licenses with your credit card. Additionally, company Purchase Orders may be faxed to 314.291.3710 or emailed to info@serviceskills.com.

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Access to this platform is on an annual subscription basis. Choose the license tier level that makes sense for your organization:

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Yes! All web-based Telephone Doctor® courses featured on  www.ServiceSkills.com are also available in SCORM or AICC compliant modules for installation onto your existing Learning Management System. Please contact us to discuss making these courses available to your team via your existing eLearning platform.

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