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Frequently Asked Questions

1. What is ServiceSkills.com?
2. What content is included in the ServiceSkills.com library?
3. What does an individual course look like?
4. What other learning tools are included?
5. Does this system offer administrative management tracking?
6. How will I go about assigning the right courses for all my staff?
7. How much is the investment in ServiceSkills.com?
8. May I view a demonstration of this platform before I purchase?
9. Show me some examples of a few branded sites you've done for other clients.
10. Are these courses available in SCORM or AICC versions for our LMS?
11. Are you an approved General Services Administration (GSA) vendor?

 

 

 

1. What is ServiceSkills.com?

 

People aren't born with the skills and mindset needed to delivery world-class service, teamwork or leadership. So how do you expect your staff to master these critical business lessons? ServiceSkills.com is a proven, affordable and highly effective online learning system which will empower your staff with the human relationship skills they need to raise service levels, improve teamwork and manage more effectively.

This powerful web-based platform empowers your team access to 90 skill-driven communication training modules. Topics include the full spectrum of customer retention, employee relations, team building, conflict resolution and leadership courses.

ServiceSkills.com is a hosted solution, meaning there's no hardware to buy or software to install. Your team will sharpen skills and improve performance using any web browser. The platform is easy to use and intuitive to operate. Content is powered by Telephone Doctor, America's favorite customer service training brand, which has helped over 30,000 organizations improve the way they communicate. ServiceSkills.com is available via an annual, all-inclusive subscription and pricing is based on the usage tier level that fits your needs.

This interactive system features streaming video chapters, quizzes, post-quiz feedback, key point reminders and certificates of completion. A robust administrative management system is included to allow your managers to monitor performance, recognize gaps and track progress.


 

 

 

2. What content is included in the ServiceSkills.com library?

 

All the skills and techniques necessary to empower your staff make your customers happy, collaborate better with co-workers and supervise more effectively. The ServiceSkills.com platform features web-based access to 90 performance enhancing training modules presented across these eight series:


 

 

 

3. What does an individual course look like?

 

Below is a sample course. Click the play icon in the center of the video player to view this segment.


 

 

4. What other learning tools are included?

 

Each module is a self-contained course which will improve the skills needed in today's competitive workplace.
In addition to the award-winning streaming video modules, your team will also benefit from:

 

 

5. Does this system offer administrative management tracking?

 

A comprehensive administrative tracking system is included with your ServiceSkills.com investment. This built-in learning management system allows supervisors to:

Your subscription also includes a personalized phone-based introduction session for your system administrator to ensure your organization gets maximum value from this platform.


 

 

6. How will I go about assigning the right courses for all my staff?

 

ServiceSkills includes an intuitive interface which assists you in assigning courses to your staff. Assignment options also include three distinct "Learning Paths" to help your team focus on the key communication skills which will benefit them most. Each "Learning Path" can be assigned in as few as two clicks and will schedule the appropriate courses over a four-month period.

 

 

 

7. How much is the investment in ServiceSkills.com?

 

The ServiceSkills.com platform is available via an all-inclusive, annual subscription and sold by license levels. All 90 training modules, full functionality and administrative tracking are included in one low annual fee.

Select the annual license tier level which makes sense for your organization:

ServiceSkills.com # OF LEARNER LICENSES
up to 25 up to 50 up to 100 up to 300 Enterprise Wide
Annual Investment $2,490 $4,490 $7,990 $14,990 Request Quote

 

 

 

8. May I view a demonstration of this platform before I decide?

 

We invite you to schedule a 5 minute phone-based demo where we'll walk you through the site. If you like what you see, the next step will be scheduling a two week pilot so additional managers and team members can test out every aspect of the platform to ensure it's exactly what you need.

 

 

 

 

9. Show me some examples of a few branded sites you've done for other clients.

 

We'll happily build you a personalized branded site using your colors and logos!

"The scenarios are based on situations that are all too familiar. I have found that this training has not only helped me apply what I have learned for work, but to my personal life as well. It has reminded me, also as a customer, to remember to be courteous to the people trying to help me. I have always tried my best to provide the utmost customer service. However, these modules have provided additional tools that I need to use on a daily basis at work and outside the workplace. Thank you!"



"The presentation is certainly one of the better "corporate training" presentations I've seen to date. The material is presented in a contemporary and professional fashion making it much more engaging. Well done!"



"I thought it was excellent. The training was an eye-opener to some phone mistakes I am guilty of and I 'll now be more proactive and friendly on the phone. These courses are very well done."


 

10. Are these courses available in SCORM or AICC versions for our LMS?

 

These learning modules are also available in SCORM or AICC compliant modules. They're ready for installation onto your existing Learning Management System.

Please contact us Enterprise Pricing and to test these courses on your Learning Management System.

 

 

 

 

11. Are you an approved General Services Administration (GSA) vendor?

 

The ServiceSkills.com platform and all Telephone Doctor products are approved under GSA contract #GS-02F-0233R. Please contact your Account Executive for details concerning your Federal Government Agency's order.

 

info@serviceskills.com  | 800.882.9911
30 Hollenberg Ct.  St. Louis, MO 63044
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