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Frequently Asked Questions

Call Center customer service training skills
1. What is ServiceSkills.com?
2. What content is included in the ServiceSkills.com Online Library?
3. What does an individual course look like?
4. How much is the investment in ServiceSkills.com?
5. What do your current clients say about ServiceSkills.com?
6. Can you brand our platform with our logo & colors?
7. What other performance improvement tools are included?
8. Does this system offer administrative management tracking?
9. How will I go about assigning the right courses for all my staff?
10. Are these courses available in SCORM or AICC versions for our LMS?
11. May I view a demonstration of this platform before I purchase?

 

 

 

1. What is ServiceSkills.com?

 

ServiceSkills.com is an affordable and effective online learning platform which equips your staff with the human relationship skills needed to raise service levels, improve teamwork & manage more effectively.

This proven elearning system empowers your customer success team with access to 100+ skill-driven communication training modules spread across 10 distinct training series. Topics include the full spectrum of customer service, client retention, employee relations, team building, email etiquette, conflict resolution and management development topics.

ServiceSkills.com is a hosted solution, meaning there's no hardware to buy or software to install. Your team will sharpen skills and improve performance using any web browser. The platform is easy to use and intuitive to operate. Content is powered by Telephone Doctor, America's favorite customer service training brand, which has helped over 30,000 organizations improve the way they communicate. ServiceSkills.com is available via an annual, all-inclusive subscription and pricing is based on the usage tier level that fits your needs.

This interactive system features streaming video chapters, quizzes, post-quiz feedback, key point reminders and certificates of completion. A robust administrative management system is included to allow your managers to monitor performance, recognize gaps and track progress.


 

Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com

 

 

2. What learning content is included with the ServiceSkills subscription?

 

Simply put, we provide skills and strategies to help your staff better communicate with customers and coworkers. This affordable online learning system offers your team access to more than one hundred skill-driven training modules. Topics include the full spectrum of customer service, client retention, team building, employee relations, email etiquette, conflict resolution and management development courses. Our training features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative management system empowers your managers to monitor performance, recognize gaps and track progress.


 

Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com

 

 

3. What does an individual course look like?

 

Each colored horizontal bar is a distinct series. Each series contains between 6 and 22 learning modules. Click the various colored bars to view a representative video segment from a learning module in that series.

Telephone Doctor Customer Service Series

Service Matters Roundtable Series

ServiceSims Challenge Series

Email Matters Series

How to be a Terrible Team Member Series

What to Say When Team Building Series

What to Say When Team Building Series

What to Say When Team Building Series

Newmarket Learning Leadership Series

Houndville Animated Workplace Series


Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com
 

 

4. How much is the investment in ServiceSkills.com?

 

Ever stop to figure the cost of losing just one customer? Or the expense of replacing a valued team member who leaves your organization because they lack the skills to handle their duties? ServiceSkills will help enhance your bottom line by improving customer retention and reducing employee turnover. ServiceSkills is all-inclusive and priced by tier levels. And the per-learner investment drops as you move to higher tiers. Over one hundred individual communication training modules, full functionality and administrative management tracking are all included in one low annual fee.

Select the annual license tier level which makes sense for your organization:

ServiceSkills.com # OF LEARNER LICENSES
up to 25 up to 50* up to 100* up to 300* up to 1,000*
Annual Investment $2,490 $4,490 $7,990 $14,990 18,990
Contact us about an unlimited Enterprise-wide License
    * includes customized branded site

 

Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com
 

 

5. What do your current clients say about ServiceSkills.com?

 

We work hard to have our customers swear by us.....and not at us! Here are some comments clients recently wrote about their experience with our platform and team:

Reviews sourced by G2 Crowd

 

Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com
 

 

6. Can you brand our platform with our logo & colors?

 

Of course! We've actually built over a thousand branded sites for current customers and we'd love to create one for your organization too. Your team members will visit your unique web address to access their learning and the images, slogans and colors are personalized for your firm.

 

Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com

 

 

7. What other performance improvement tools are included?

 

Each module is a self-contained course which will improve the skills needed in today's competitive workplace.
In addition to the award-winning streaming video modules, your team will also benefit from:

 

Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com
 

8. Does this system offer administrative management tracking?

 

Yes, a comprehensive administrative tracking system is included with your ServiceSkills.com investment. This built-in learning management system allows supervisors to:

  • establish administrative hierarchies
  • assign courses
  • monitor progress
  • recognize performance gaps
  • track individual rates of completion
  • view scores
  • generate management reports
  • help validate this investment in your staff
  • Main Admininistration Page Main Admininistration Page
    Main Administration page
  • Admin Assignment Tool Admin Assignment Tool
    Admin Assignment Tool
  • Individual user profile Individual user profile
    Individual user profile
* Move mouse over images to enlarge.

Your subscription also includes a personalized phone-based introduction session for your system administrator to ensure your organization gets maximum value from this platform.


Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com
 

 

9. How will I go about assigning the right courses for all my staff?

 

  • Admin Assignment Tool Admin Assignment Tool
    Admin Assignment Tool

ServiceSkills includes an intuitive interface which assists you in assigning courses to your staff. Assignment options also include three distinct "Learning Paths" to help your team focus on the key communication skills which will benefit them most. Each "Learning Path" can be assigned in as few as two clicks and will schedule the appropriate courses over a four-month period.

 

Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com
 

10. Are these courses available in SCORM or AICC versions for our LMS?

 

Yes, they are! These learning modules are also available in SCORM or AICC compliant modules. They're ready for installation onto your existing Learning Management System.

Please contact us Enterprise Pricing and to test these courses on your Learning Management System.

 

 

Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com

 

 

11. May I view a demonstration of this platform before I decide?

 

Of Course! We invite you to schedule a 10 minute phone-based walk-through so you're able to evaluate and test drive the functionality of this platform. During our call, we'll be able to demonstrate the administrative tracking system, describe our learning paths and answer questions.

 

Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com
Request a Free Demo of ServiceSkills.com

 

New Inquiries:
info@serviceskills.com  | 800.882.9911
Client Success Team:
support@serviceskills.com  | 314.291.5905
30 Hollenberg Ct.  St. Louis, MO 63044 
Our customers love the results from ServiceSkills.