ServiceSkills.com is a powerful web-based training platform which offers your team access to a complete library of communication training resources. Topics include all aspects of improving customer relationships. These courses feature streaming video chapters, quizzes, post-quiz feedback, key points reminders and certificates of completion. ServiceSkills.com is a hosted solution, meaning there's no hardware to buy or software to install on your network. Team members access lessons via a web browser. The platform is intuitive to operate which reduces the hassles which can be common with online learning.
Features of this system:
Content is powered by Telephone Doctor, a customer service training brand which has helped over 30,000 organizations improve the way they communicate.
The ServiceSkills.com platform includes 62 training modules presented in five series:
Review the content of each series by selecting that colored bar, then mousing over individual titles to view the description.
Welcome to the Telephone Doctor Customer Service Training Series. After making a course selection, progress through each video chapter, review the key points, complete the quiz and review the post-quiz feedback supplied with each answer. Each course will each take about 30 minutes to complete. Mastering the techniques in this series will equip you with the skills to improve the way you communicate with customers & coworkers. Since repetition is the mother of learning, frequent review of this material will ensure mastery and improve your workplace performance. |
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Below is a sample course. Click the play icon in the center of the video player to view this segment.
It does! A comprehensive administrative tracking system in included with ServiceSkills.com. This learning management system allows managers to establish admin hierarchies, assign courses, monitor progress, track individual rates of completion, monitor scores and generate management reports.
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The ServiceSkills.com platform is available via an annual, all-inclusive subscription. License levels begin with as few as ten learners. The per learner investment quickly drops the more team members you include in this investment. All 62 training modules, full functionality and administrative tracking are included in one low annual fee. Customized branded sites are standard with 50 or more learners.
Select the annual license tier level which makes sense for your organization:
| ServiceSkills.com Platform | # OF LEARNER LICENSES | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 25 | 50 | 100 | 200 | 300 | 400 | 500 | 1000 | |
| Annual Investment | $1,450 | $2,450 | $3,850 | $6,850 | $9,850 | $13,850 | $16,850 | $18,850 | $27,850 |
You sure can. The majority of the courses on ServiceSkills.com are also available in SCORM or AICC compliant modules. These courses are ready for installation onto your existing Learning Management System. The annual investment and license tiers are the same for LMS courses and web-based ServiceSkills.com delivery
Please contact us to discuss making these courses available to your team via your existing eLearning platform.
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Yes, the ServiceSkills.com platform and all Telephone Doctor products are approved under GSA contract #GS-02F-0233R. Please contact your Account Executive for details concerning your Federal Government Agency's order.
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"We’ve been using the Telephone Doctor Training Program for just over a year. We’ve found the presentations to be professional, easy to use and pertinent to the day-to-day environment of a busy call center. The topics are broken down into quick, easy to use sessions that make ongoing training and individual agent development easy to fit into the busy schedule of a call center. As a call center manager, I consider the Telephone Doctor training program a great tool for training new employees as well as a great reminder for reinforcing positive behavior of experienced call center agents." Mark Spence, Customer Service Manager 
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"The online training method allows for more flexibility to complete each module at ones own pace. Also, the training works well with our environment in that someone may stop and start, as they need to if client issues do arise. The material and the delivering are very good." Jonas De Leon, Client Relationship Manager 
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"I thought it was excellent. The training was an eye-opener to some phone mistakes I am guilty of and I 'll now be more proactive and friendly on the phone. These courses are very well done." Louisa Manning 
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"I feel that this is needed not only for myself, but for everyone in the company to ensure that we continue to bring in customers, keep our current customers pleased, and to be able to communicate with co-workers in a more professional manner." Isa Valdez 
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"This training would be extremely useful to entry level employees and for those who have never worked in customer service on the phone or face to face. Experienced employees could use the upper level courses." Pat Murphy, North American Travel Specialist 
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