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ServiceSkills.Com offers web-based access to the proven content
in the Telephone Doctor· Complete Video Training Library. Users
will sharpen their skills on a variety of customer service topics
including: handling irate callers, basic phone skills, coaching,
up selling, listening and questioning skills, internal service and
much more. This platform offers twenty-two courses in all. Each course
includes a video section, keypoints review, interactive quiz and
certificate of completion.
The panel below displays the course library users will select from
when using ServiceSkills.com. Please mouse over the course titles
below and view the descriptions on the left.
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