Ancillary Material

customer service training

Leader’s Guide

Designed to facilitate group discussion and customize training for each organization. Contains discussion questions, exercises, role-playing suggestions, overhead transparency masters, and listings of the key points.

* One included with each title


Participant Workbooks

These powerful participant workbooks each feature 20-28 pages packed with before and after skills inventory (pre/post test) to measure improvement. In addition, trainees will benefit from fill-in-the-blank questions, exercises, quizzes and a summary of key points. Dual design makes them perfect for both classroom use as well as an independent study setting.

* Duplication rights included with each title.


PowerPoint Presentations

Included with each title when ordering the Complete DVD Library. Each Powerpoint presentation is ready-made to highlight the points covered in each program.

* Included with each title


"I've been in customer service management for 25 years and is the best interactive customer service training program that I've ever found. Excellent and relevant topics in an easy-to-use format. I love it!"
- Linda Depew
Director, Customer Service
Aerus/Vollara/TriStar LLC

Request A Demo Code to Learn More!

Request A Demo Code to Learn More!