Designed to facilitate group discussion and customize training for each organization. Contains discussion questions, exercises, role-playing suggestions, overhead transparency masters, and listings of the key points.
* One included with each title
These powerful participant workbooks each feature 20-28 pages packed with before and after skills inventory (pre/post test) to measure improvement. In addition, trainees will benefit from fill-in-the-blank questions, exercises, quizzes and a summary of key points. Dual design makes them perfect for both classroom use as well as an independent study setting.
* Duplication rights included with each title.
Included with each title when ordering the Complete DVD Library. Each Powerpoint presentation is ready-made to highlight the points covered in each program.
* Included with each title
- Linda Depew
Director, Customer Service