Ancillary Material

customer service training

Leader’s Guide

Designed to facilitate group discussion and customize training for each organization. Contains discussion questions, exercises, role-playing suggestions, overhead transparency masters, and listings of the key points.

* One included with each title

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Participant Workbooks

These powerful participant workbooks each feature 20-28 pages packed with before and after skills inventory (pre/post test) to measure improvement. In addition, trainees will benefit from fill-in-the-blank questions, exercises, quizzes and a summary of key points. Dual design makes them perfect for both classroom use as well as an independent study setting.

* Duplication rights included with each title.

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PowerPoint Presentations

Included with each title when ordering the Complete DVD Library. Each Powerpoint presentation is ready-made to highlight the points covered in each program.

* Included with each title

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"I've been in customer service management for 25 years and ServiceSkills.com is the best interactive customer service training program that I've ever found. Excellent and relevant topics in an easy-to-use format. I love it!"
- Linda Depew
Director, Customer Service
Aerus/Vollara/TriStar LLC

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