Here’s What You Need to Know About Boosting Employee Customer Service Skills Research shows that up to 90 percent of Americans use customer service as a factor in deciding whether or not they will do business with a company. It is not hard to see why: as a customer, what stood out the most to you during your experience with a company? Their marketing tactics or their customer service? Chances are the latter. Customer service gives you the opportunity not only to solve your customer’s needs but also to connect with them and show that you care. Well-executed customer service,
Conventional CEO wisdom is that top management is worth a fortune because of the high-leverage decisions they make. Exceptional employees can produce more.
A respectful workplace is not only calm and inviting, but it shows that all employees involved in the workplace are cooperative and willing to work with one another. When you enter an office that is clearly not a respectful workplace, you may immediately feel that it is not a professional or controlled environment.
Top organizations have identified seven traits they find in their highest performing customer-facing team members. We refer to these traits as “The Service Mentality.” Let’s look at each one.
The landscape in the workplace has changed significantly in a multitude of ways over the last few decades, which makes training employees on respect in the workplace more important than ever.
Effectively utilizing customer service training can help teach your employees to maintain a high level of performance. Typically, your customer service representatives are your first point of contact between your organization and your consumer base. Therefore, you will need to ensure that they are able to provide the best possible experience.
When someone accidentally bumps into us, we don’t expect compensation or punishment, but we very much want to be acknowledged. On the other hand, acknowledgment is insufficient when someone sought to profit from our pain. Civilization depends on the apology. When humans interact and something goes wrong, the apology builds a bridge that enables us to move forward.
We expose 10 Quick Customer Service Reminders.
If you apply all ten, you might be surprised at how much more business you’ll earn.
60 Seconds about ServiceSkills customer service and communication training online learning.
Avoid telling customers No!. Use alternatives; like “I wish we could…” or “Here’s what we can do….” or “That’s not part of our inventory yet; however, we do offer these alternatives….”
Watch this short training lesson.