How To Handle Irate Customers
Blog entry addresses proven techniques for handling irate customers.
Irate Customers
60 Second Service Lesson | Avoid These Killer Words
Telling an upset customer to "Calm Down" will actually have the opposite effect.
Ownership – Service Recovery
Video lesson explores the importance of taking ownership after any service mishap.
How to Handle the Irate Customer
This popular video lesson explores the ASAP Technique, a proven four point program for handling upset, angry and irate customers.
Avoiding Excuses
One way to make an already frustrated customer get even more angry is to offer up worthless excuses. Customers just want their issues addressed and problems solved, NOT excuses!
How NOT to Handle A Complaint Call
When a customer contacts your organization with a problem or complaint, one of the worst things you can do is to be passive. Watch Paul Passive handle a complaint call.
How To Handle The Irate Customer
Learn the ASAP Technique. A highly effective 4 point plan to soothe and calm the angry, irate and upset customer.
The Five Forbidden Phrases® of Customer Service
Many people working in the service industry seem to rejoice in alerting customers to what they CAN'T do. Huh? The only thing your customer is concerned with is what you CAN do for them.
Practice Being Positive
Most people don't purposefully set out to come across as negative. Sometimes human nature and social chatter cause us to inadvertently put down our organization. This awareness building video clip illustrates and addresses just such issues.
Four Steps to Calmer Customers
The unfortunate reality of working in a customer-facing position is that sometimes, customers will be unhappy with your product, service or company. In some unfortunate situations, those customers might even be irate. As difficult and unfair as these situations can be, they often ultimately ...
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