Case Studies

Hussmann Corporation, a leading global manufacturer of refrigeration systems for food retailers all over the world, has been a ServiceSkills client for the past several years. Headquartered in Bridgeton, Missouri, Hussmann’s customers count on them to provide equipment and services that are ...

Linda Blackman, customer service technical training supervisor for Louisville Gas and Electric Company and Kentucky Utilities Company (LG&E and KU), was with the company for more than 30 years before her recent retirement. The company provides utility services for 332,000 natural gas and ...

Even one or two poor online reviews can be detrimental to a 21st-century business, and few know this better than our client, All America Bank. However, the company has developed a stellar reputation for customer service, which sets them apart from the competition. A family business founded in ...

The Miami Parking Authority saw a 65% decrease in complaints and an increased NPS score after implementing ServiceSkills training! Rapid Growth, New Customer Service Challenges Dr. George Mclean, senior business analyst at the Miami Parking Authority, oversees data analytics, marketing ...

Why did BERNINA of America recently increase from 10 to 75 licenses? Keep reading to learn more. Customer Service Evolution BERNINA is a family-owned manufacturer and distributor of premium sewing machines. Based in Switzerland, the company also has a corporate office in Aurora, ...

Looking to increase your CSAT scores? First Call Computer Solutions did just that. Keep reading to learn how they now maintain a 94% CSAT score average. Rapid Growth, New Customer Service Challenges First Call, a managed IT and cloud computing service provider based in Missoula, ...