Category:

Communications Skills

Traditional office spaces have given way to flexible and remote working arrangements. This shift has ushered in a new era of opportunity and challenge, Equip team leaders and managers with the skills and strategies required to thrive in the digital age.

As a training provider who has been in the industry for a while now, we know that this is an important choice and that it can be a difficult one to navigate. We have a team of customer service experts who know our catalogue inside and out and will work with you to find the right options for your team’s needs.

If you’ve been in a customer service role before, you will know the unfortunate (but not uncommon) experience of encountering a customer who is less than pleased. Or, perhaps you’ve had a situation where you’ve not handled things quite as well as you would have liked. Regardless of the specific circumstances, these scenarios are not ... Recover from a Service Blunder in 7 Simple Steps

The unfortunate reality of working in a customer-facing position is that sometimes, customers will be unhappy with your product, service or company. In some unfortunate situations, those customers might even be irate. As difficult and unfair as these situations can be, they often ultimately boil down to the customer wanting recognition of their problem or ... Four Steps to Calmer Customers

Neurodiversity at Work In March 2021, a cover letter handwritten by Ryan Lowry went viral on the internet. Lowry, an autistic man from Virginia, wrote the cover letter in an effort to land a job in IT or animation. In it, he explains his strengths, requests mentorship to help him learn and succeed, and asks ... Helping All Types of Thinkers Reach Their Potential

ServiceSkills eLearning Announces New Training Series: HOW TO RUIN A VIRTUAL MEETING ServiceSkills, America’s premier provider of customer service and soft skills training, announces the release of the newest addition to the ServiceSkills Library: How To Ruin A Virtual Meeting. Designed to address the many challenges inherent with online meetings, this new course takes a ... How To Ruin A Virtual Meeting

Here’s What You Need to Know About Boosting Employee Customer Service Skills Research shows that up to 90 percent of Americans use customer service as a factor in deciding whether or not they will do business with a company. It is not hard to see why: as a customer, what stood out the most to ... How to Improve Customer Service

The landscape in the workplace has changed significantly in a multitude of ways over the last few decades, which makes training employees on respect in the workplace more important than ever.

Achieving individual objectives is critical to overall organizational performance. This video learning lesson describes the importance of deploying S.M.A.R.T objectives.