Category:

Customer Service Training

Business Writing & Email Customer Service Training - Email Matters℠ is designed to ensure your team is equipped to provide top-notch customer service via email.

If you’ve been in a customer service role before, you will know the unfortunate (but not uncommon) experience of encountering a customer who is less than pleased. Or, perhaps you’ve had a situation where you’ve not handled things quite as well as you would have liked. Regardless of the specific circumstances, these scenarios are not ... Recover from a Service Blunder in 7 Simple Steps

ServiceSkills eLearning Announces New Training Series: HOW TO RUIN A VIRTUAL MEETING ServiceSkills, America’s premier provider of customer service and soft skills training, announces the release of the newest addition to the ServiceSkills Library: How To Ruin A Virtual Meeting. Designed to address the many challenges inherent with online meetings, this new course takes a ... How To Ruin A Virtual Meeting

We invite you to share this complimentary learning lesson with your team: Everyone is in sales.  Whether you’re selling customer satisfaction, an additional service, a product or even an idea, knowing the proper closing questions to ask will result in a more engaged customer base. Closing is defined as any question you ask or action ... Basic Selling Skills: Closing

Here’s What You Need to Know About Boosting Employee Customer Service Skills Research shows that up to 90 percent of Americans use customer service as a factor in deciding whether or not they will do business with a company. It is not hard to see why: as a customer, what stood out the most to ... How to Improve Customer Service

Conventional CEO wisdom is that top management is worth a fortune because of the high-leverage decisions they make. Exceptional employees can produce more.

A respectful workplace is not only calm and inviting, but it shows that all employees involved in the workplace are cooperative and willing to work with one another. When you enter an office that is clearly not a respectful workplace, you may immediately feel that it is not a professional or controlled environment.

Top organizations have identified seven traits they find in their highest performing customer-facing team members. We refer to these traits as “The Service Mentality.” Let’s look at each one.

The landscape in the workplace has changed significantly in a multitude of ways over the last few decades, which makes training employees on respect in the workplace more important than ever.