SCORM & AICC Customer Service Courses

Service Skills LMS Courses

SCORM and AICC Soft Skills Training

Add America’s favorite collection of soft skills communication training to your Learning Management System. Our entire library of customer service, mentoring, email etiquette, phone skills, customer loyalty, team building, conflict resolution and management development training courses are available in SCORM and AICC-compliant builds. They’re ready to be installed onto your existing Learning Management System (LMS).

Current clients deploying LMS platforms such as SABA, BlueVolt, Blackboard, SumTotal, Oracle Taleo Cloud, Adobe Captive Prime, SuccessFactors SAP, OnPoint Digital, Moodle, Cornerstone and SkillSoft are enjoying successful learning outcomes from our twelve distinct series and 132 learning modules

Features of our LMS modules include

  • Efficient course completion times
  • Broadcast quality, chaptered video presentations with pause, FF and rewind function
  • Quizzes with grading, post-quiz explanations and reporting functions
  • Printable certificate of completion
  • JAVA or AJAX interactivity
  • Printable key points

Available in an annual subscription, these twelve series are published in both SCORM (Sharable Content Object Reference Model) or AICC (Aviation Industry CBT Committee) compliant modules for your Learning Management System. 

  • Telephone Doctor® Customer Service Series (14 modules)
  • Service Matters℠ Roundtable Series (12 modules)
  • ServiceSims℠ Challenge Series (12 modules)
  • Email Matters℠ The Art of Better Service Series (19 modules)
  • 8 Keys To A More Respectful Workplace℠ (10 modules)
  • How to be a Terrible Team Member℠ (11 modules)
  • Generations@Work℠ Leveraging the Potential of Millennials (8 modules)
  • What To Say When℠ Team Building Series (10 modules)
  • What To Say When℠ Conflict Resolution Series (10 modules)
  • What To Say When℠ Mentoring Series (10 modules)
  • Newmarket Learning℠ Leadership Series (6 modules)
  • Houndville℠ Animated Workplace Series (10 modules)

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