SCORM & AICC Customer Service Courses
SCORM and AICC Soft Skills Training
Add America’s favorite collection of soft skills communication training to your Learning Management System. Our entire library of customer service, mentoring, email etiquette, phone skills, customer loyalty, team building, conflict resolution and management development training courses are available in SCORM, xAPI, and AICC-compliant builds. They’re ready to be installed onto your existing Learning Management System (LMS).
Current clients deploying LMS platforms such as SABA, BlueVolt, Blackboard, SumTotal, Oracle Taleo Cloud, Adobe Captive Prime, SuccessFactors SAP, OnPoint Digital, Moodle, Cornerstone and SkillSoft are enjoying successful learning outcomes from our twelve distinct series and 132 learning modules. Request a demo code.
Features of our LMS modules include
- Efficient course completion times
- Broadcast quality, chaptered video presentations
- Quizzes with grading, post-quiz explanations and reporting functions
- Printable certificate of completion
- Bookmarking allows for individual self-paced learning
- Printable key points
Available in an annual subscription, these twelve series are published in SCORM, xAPI, or AICC-compliant modules for your Learning Management System.
- Telephone Doctor® Customer Service Series (14 modules)
- Service Matters℠ Roundtable Series (12 modules)
- ServiceSims℠ Challenge Series (12 modules)
- Email Matters℠ The Art of Better Service Series (19 modules)
- 8 Keys To A More Respectful Workplace℠ (10 modules)
- How to be a Terrible Team Member℠ (11 modules)
- Generations@Work℠ Leveraging the Potential of Millennials (8 modules)
- What To Say When℠ Team Building Series (10 modules)
- What To Say When℠ Conflict Resolution Series (10 modules)
- What To Say When℠ Mentoring Series (10 modules)
- Newmarket Learning℠ Leadership Series (6 modules)
- Houndville℠ Animated Workplace Series (10 modules)