LMS Customer Service Courses

SCORM and AICC Communication Skills Training

Add America’s favorite collection of soft-skills communication training to your Learning Management System. Our entire library of customer service, mentoring, email etiquette, phone skills, customer loyalty, team building, conflict resolution and management development training courses are available in SCORM, xAPI, and AICC-compliant builds. They’re ready to be installed onto your existing Learning Management System (LMS).

Current clients using LMS platforms such as SABA, BlueVolt, Blackboard, SumTotal, Oracle Taleo Cloud, Adobe Captivate Prime, SuccessFactors SAP, OnPoint Digital, Moodle, Cornerstone and SkillSoft are enjoying successful learning outcomes from our 13 distinct series and 150+ learning modules. Request a demo code.

 

Features of our LMS modules include

  • Efficient course completion times
  • Broadcast quality, chaptered video presentations
  • Quizzes with grading, post-quiz explanations and reporting functions
  • Printable certificate of completion
  • Bookmarking allows for individual self-paced learning
  • Printable key points
  • Many titles available in Latin American Spanish and Canadian French

Available in an annual subscription, these series are published in SCORM, xAPI, or AICC-compliant modules for your Learning Management System. Certain titles are available in Spanish and French. 

  • Telephone Doctor® Customer Service Series (12 modules)
  • Service Matters℠ Roundtable Series (12 modules)
  • ServiceSims℠ Challenge Series (12 modules)
  • Email Matters℠ The Art of Better Service Series (19 modules)
  • Basic Selling Skills from A-Z℠ (26 modules)
  • 8 Keys To A More Respectful Workplace℠ (10 modules)
  • How to be a Terrible Team Member℠ (11 modules)
  • Generations@Work℠ Leveraging the Potential of Millennials (8 modules)
  • What To Say When℠ Team Building Series (10 modules)
  • What To Say When℠ Conflict Resolution Series (10 modules)
  • What To Say When℠ Mentoring Series (10 modules)
  • Newmarket Learning℠ Leadership Series (6 modules)
  • Houndville℠ Animated Workplace Series (10 modules)

"I've been in customer service management for 25 years and ServiceSkills.com is the best interactive customer service training program that I've ever found. Excellent and relevant topics in an easy-to-use format. I love it!"
- Linda Depew
Director, Customer Service
Aerus/Vollara/TriStar LLC

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Demo Code