Managing Poor Performance
How to Manage Poor Performance in the Workplace
Corrective feedback is paramount to managing poor employee performance. Having a discussion with your employee about their poor performance allows you to determine its root cause, develop reasonable expectations for behavior modification and boost their engagement and productivity.
Our scenario-based courses will teach your managers “What to Say When™” difficult situations arise, ultimately allowing them to become better leaders, boost employee engagement and drive profit increases for your organization as a whole.
We offer a twofold solution:
- Hone the manager’s leadership skills
Improve your managers’ leadership skills through interactive, engaging courses that teach them how to deal with poor performance head on.
- Refine your employees’ skills
Train your employees in the essential business, customer service and soft skills they need to put their poor performance in the rear view mirror.
Dealing with poor performance has never been easier. Give your team—from management all the way down to junior employees—the training they need to succeed in their positions. And best of all—our courses are easily integrable with any LMS platform, or accessed through our intuitive online learning platform.
Companies like Visa, Symantec and Harvard Business Publishing have used our learning platform to improve engagement and teach their teams essential skills—and so can your company.
The benefits of training managers to deal with poor performance
CORRECT NEGATIVE PERFORMANCE – When delivered in a constructive manner, negative feedback allows you to pinpoint the root cause of undesirable performance, and correct it. ServiceSkills.com’s library of leadership training courses teach your managers strategies for conducting these difficult conversations in an effective manner.
BOOST EMPLOYEE ENGAGEMENT – Regularly giving your employees feedback—even negative feedback—boosts their engagement. It opens up a dialogue about which behaviors will be accepted—and which ones won’t. And nearly two-thirds of employees will work harder if they are engaged in regular feedback conversations—so have these conversations!
SEE A PROFIT INCREASE – Intervention is necessary when dealing with poor performance. And post-intervention, your company could see drastic profit increases—as much as 8.9 percent. Learn how to give feedback—positive and negative—through our leadership training courses, and help your team to be more productive and profitable!
- Linda Depew
Director, Customer Service