When a customer or coworker requests something, please don’t say “no” at the start of a sentence. Think before your answer. Always suggest what you do have or what you can do. The word “no” should never begin a sentence. It’s total rejection and people don’t enjoy rejection. Alternative options include, “I wish we could…” or “Here’s what we can do….” or “That’s not part of our inventory yet; however, we do offer these alternatives….” We invite you to share this complimentary learning lesson with your team: This module is one of hundreds included with ServiceSkills.com, America’s favorite communication skills training platform. To learn more, request a no obligation demo
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