Questioning Techniques
Explores the importance of open-ended questions when assisting customers.
Selling Skills
Soft Question Selling
Blog entry describes the subtle art of using "soft-questions" to up-sell, cross sell and invite customers to do more business.
Features vs Benefits | 60 Second Service Lesson
Do your customer-facing team members understand the differences between features and benefits?
I Irritates
It's not all about YOU! Stop over using the word "I" in your presentations. Choose wording that involves the customer in the conversation and decision.
Basic Selling Skills – Rejection
Understand that rejection is a natural part of the sales and service process. It's also not personal....the prospect is rejecting an idea, not you.
The Value of Tie-Downs
Tie-downs are short questions that come after your statement, and get the customer in the habit of thinking and saying "Yes!"
Basic Selling Skills: Closing
We invite you to share this complimentary learning lesson with your team:
Everyone is in sales. Whether you're selling customer satisfaction, an additional service, a product or even an idea, knowing the proper closing questions to ask will result in a more engaged customer base. Closing ...
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