ServiceSkills is a robust eLearning solution that delivers a curated collection of soft skills training courses designed to improve employee performance. This platform supplies hundreds of customer service training, team building, leadership and respectful workplace eLearning modules….all supported by quizzes, answer feedback and key point reminders. Request a demo code to help your organization:
Results That Speak For Themselves
I would have no hesitation referring a customer or co-worker to ServiceSkills.
The content is very topic appropriate for my various teams and the ServiceSkills staff is very customer focus and supported our needs at startup.
Service Skills is top notch!
We looked at other companies before choosing Service Skills and it was superior to all of them. The videos are engaging, short, and professional. Very substantial content library. The support team including most recently Ronnie Titus is always quick to respond, living out the principles that the videos contain. Easy for participants to use and easy for managers to know when completed.
Positive reinforcement training for call center reps.
Teaching agents how to handle tough customer service issues by providing the best resources to turn a bad call to a Great call! Easy for agents to use, one agent said to me “If I have a challenging call I like to go watch a service skill to calm me down” they use videos to start their day as well! Easy to use the administer the product for training.
Excellent team building activity for our staff!
We appreciate the ability to assign modules for all staff to complete on their own time. We then schedule a weekly discussion with the entire team to share what we learned and how we plan to put the tools into practice to improve our company.
Very helpful for call centers
ServiceSkills offers a multitude of topics that are relevant to customer service, especially in a call center.
Best Source for Training Needs
There is a broad range of training that will have courses for just about anything you are looking for. Our company looks explicitly to train our current staff on soft skills and we are pleased with all the courses ServiceSkills offers in this area.
Years of Great Service and Content!
I have been using ServiceSkills for many years and the tools provided are timeless and give our new employees as well as our seasoned veterans the confidence necessary to handle any situation that presents itself. The content is updated and refreshed periodically and new modules are added that address current topics.
Excellence in Training & Customer Care
That the trainings are broken down into smaller topics that the user can easily complete throughout the day. The topics are relevant and the trainee can immediately put them into practice. We’ve been using Service Skills for many year, in fact our introduction was via DVD courses.