Pest Control Customer Service Training

ServiceSkills is an affordable and comprehensive training program that provides employees in any sector of the pest control industry with the tools to interact with customers and colleagues effectively and respectfully. While we wish that every customer exchange was calm and easy, that’s not the reality in this industry. By using ServiceSkills techniques for dealing with customers who are stressed or unhappy, pest control professionals can take command of the situation, get the necessary information, and respond appropriately. Customers will appreciate the efficient action to solve what is sure to be a distressing situation. They’ll also feel more comfortable welcoming technicians into their homes or businesses.

If a customer is calling in a pest control company, you can be certain they’re not quite sure how to solve their ant infestation. That’s where the pest control specialists come in. But by speaking to a customer like a specialist, the customer feels overwhelmed and lost. Someone with an ant infestation is likely most interested in knowing how the experts are going to quickly and safely solve the problem. By learning how to communicate effectively with customers – that is, without industry-specific jargon – pest control experts can put customers at ease, improving the quality of the interaction. Further, we know that pest control companies are more than the technicians. There are managers and customer service teams operating behind the scenes as well. These various departments need to communicate well with each other to ensure their customers receive service in a timely manner. ServiceSkills training courses can teach employees in all areas of the pest control business how to interact with customers and with each other to improve the experience for all involved.