ServiceSkills features online access to the Communication Skills Learning Library – a powerful collection of hundreds of performance-enhancing video learning modules. These courses address the full spectrum of customer service, team building, mentoring, diversity, business writing, online meetings, respectful workplace issues, conflict resolution and leadership skills. Video-based modules include captioned English, Spanish, French, German and Italian subtitle options.
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Telephone Doctor Customer Service Collection
Email Matters: The Art of Better Service
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“The videos are engaging and practical. It doesn’t feel like death by PowerPoint and we’re still finding fresh ideas and skills!"
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"Service Skills provides a structured and accessible overview of essential customer service techniques, enabling learners to seamlessly apply their knowledge in daily interactions with both internal and external customers."
Frank P.
Director of Operations - Banking
Director of Operations - Banking