About Us

America’s Premier Soft-Skills Training

ServiceSkills.com is an award-winning library of training courseware that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, lower customer attrition, reduce employee turnover and enhance team communication.

Over 150 skill-driven learning lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion.

A robust administrative tracking system enables managers to monitor usage, recognize performance gaps and track progress by department and employee. All packaged in an intuitive, hosted SaaS platform -there’s no hardware to buy or software to install. Organizations using a Learning Management System (LMS) can deliver this same content via SCORM and AICC-compliant courseware. Enjoy this one minute explainer video:

"I've been in customer service management for 25 years and ServiceSkills.com is the best interactive customer service training program that I've ever found. Excellent and relevant topics in an easy-to-use format. I love it!"
- Linda Depew
Director, Customer Service
Aerus/Vollara/TriStar LLC

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