About Us

America’s Premier Soft-Skills eLearning

ServiceSkills is an award-winning collection of training courseware that improves the way your team communicates with customers and coworkers. This eLearning system delivers world-class soft skills designed to raise customer satisfaction levels, reduce customer attrition, lower employee turnover and enhance team communication.

150+ skill-driven learning lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, email, conflict resolution, mentoring and more. The platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion.

A robust administrative tracking system enables managers to monitor usage, recognize performance gaps and track progress by department and employee. Packaged in an intuitive, hosted web-based (SaaS) platform -there’s no hardware to buy or software to install. Organizations with a Learning Management System (LMS) can deliver this same content via SCORM and AICC-compliant courses. Enjoy this one minute explainer video:

"I've been in customer service management for 25 years and ServiceSkills.com is the best interactive customer service training program that I've ever found. Excellent and relevant topics in an easy-to-use format. I love it!"
- Linda Depew
Director, Customer Service
Aerus/Vollara/TriStar LLC

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