About Us
America’s Premier Soft-Skills Training
ServiceSkills.com is an award-winning library of training courseware that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, lower customer attrition, reduce employee turnover and enhance team communication.
Over 150 skill-driven learning lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion.
A robust administrative tracking system enables managers to monitor usage, recognize performance gaps and track progress by department and employee. All packaged in an intuitive, hosted SaaS platform -there’s no hardware to buy or software to install. Organizations using a Learning Management System (LMS) can deliver this same content via SCORM and AICC-compliant courseware. Enjoy this one minute explainer video:
- Linda Depew
Director, Customer Service
Aerus/Vollara/TriStar LLC
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ServiceSkills.com Gets Results!
PROVEN
ServiceSkills.com will help your organization raise customer satisfaction levels, improve productivity and reduce costly employee turnover. This interactive eLearning platform has been validated by millions of learners. The system is scalable & easy to implement.
AFFORDABLE
This customer service training platform is available in a cost-effective, annual subscription. All-inclusive access to over 150 customer service training, team building & management eLearning modules. ServiceSkills is popular with organizations of every size.
EFFECTIVE
Behavior change & skill retention are reinforced with streaming media, quizzes, post-quiz feedback, key points & certificates of completion. Supervisors assign courses, monitor performance gaps & track progress via a robust learning management system.