Why ServiceSkills is America’s Top Choice for Customer Service Skills Training
Transform Your Team Into Customer Service Champions
What Makes ServiceSkills Different
The Bottom Line: Our curated Course Library supplies hundreds of soft skills microlessons featuring wrong way/right way vignettes. We offer affordable training packages for groups from 5 to 5,000 team members. Every interaction shapes your brand reputation. Untrained staff will create frustrated customers, longer call times and higher turnover. Our comprehensive training programs transform your team into confident, skilled professionals who deliver exceptional service consistently.
Specialized Expertise That Delivers Results
Unlike generic learning platforms, ServiceSkills focuses exclusively on customer service and soft skills training. We’ve helped millions of professionals master the art of exceptional service.
Why This Matters: Generic platforms spread thin across hundreds of topics. ServiceSkills goes deep on what matters most—the human skills that directly impact your bottom line.
Comprehensive Yet Practical Training Library
Access a curated collection of video-based courses covering customer service, client retention, email etiquette, conflict resolution, management development and much more.
What You Get:
- Nearly 300 interactive video lessons
- Real-world scenarios your team faces daily
- Wrong way / right way vignettes
- Microlearning format (3-6 minutes) that fits busy schedules
- Interactive exercises, built-in quizzes and Certificates of Completion
Onboarding That Actually Works
While competitors dump content and leave you to figure it out, ServiceSkills provides:
- Hassle-Free Rollout: Our customers appreciate the simplicity of rolling out world-class eLearning to their entire organization
- Administrative Control: Track progress, identify skill gaps, and celebrate achievements
- Flexible Access: Learn via our platform or integrate with your existing LMS
- Scalable Solutions: Whether you have 5 employees or 5,000, ServiceSkills adapts to your organization’s needs
The ServiceSkills
Advantage vs. Competitors
ServiceSkills
- Specialists in Customer Service Training
- 4.8-star customer satisfaction
- Skill-specific training paths
- Proven ROI with measurable results
- Expert customer support
Generic Platforms
- MBroad focus, shallow expertise
- MVariable reviews and support
- MOne-size-fits-all approach
- MHard to track meaningful outcomes
- MLimited ongoing guidance
Measurable Business Impact
Customer Experience Transformation
Increased Customer Retention:
Build stronger relationships through active listening, empathy, and effective problem-solving, creating positive experiences that keep customers loyal to your brand.
Higher Sales Conversion:
Develop agent confidence in communication techniques, objection handling, and articulating value propositions that guide conversations toward successful sales outcomes.
Faster Problem Resolution:
Equip agents with the knowledge and authority to resolve issues on first contact, reducing callbacks and transfers while boosting customer satisfaction.
Workplace Culture Enhancement
Reduced Turnover:
ServiceSkills has dramatically improved our workplace culture.
Better Team Communication:
Eliminate misunderstandings and boost productivity
Higher Employee Engagement:
Staff feel more confident and capable in their roles
Real Customer Case Studies
Hussmann
Hussmann Corporation, a leading global manufacturer of refrigeration systems for food retailers all over the world, has been a ServiceSkills client for the past several years. Headquartered in Bridgeton, Missouri, Hussmann’s customers count on them to provide equipment and services that are imperative to the success of their businesses.
LG&E and KU
Linda Blackman, customer service technical training supervisor for Louisville Gas and Electric Company and Kentucky Utilities Company (LG&E and KU), was with the company for more than 30 years before her recent retirement. The company provides utility services for 332,000 natural gas and 425,000 electric customers in Louisville and 16 surrounding counties, as well as electricity for an additional 564,000 customers in 77 Kentucky counties and five counties across Virginia. In total, the company serves roughly 1.3 million customers across more than 90 counties in multiple states.
Why Thousands of Companies Trust ServiceSkills
Proven Track Record: Decades of success stories
Specialist Focus: Deep expertise in customer service training
Outstanding Support: “The few times I’ve actually needed customer service support the employees at ServiceSkills are terrific. They practice what they preach in their customer service.”
Easy Onboarding: Quick rollout with immediate results
Measurable ROI: Track improvements in customer satisfaction and employee performance
Ready to Transform Your Customer Experience?
Don’t let untrained team members drive away business or damage your reputation. Give your staff the customer service skills to handle every interaction with confidence, professionalism and care.