Forbidden Phrase #2: We Can’t Do That
When you're assisting a customer, never tell them what you can't do. Instead, explain to your customer what you CAN do for them.
Business Friendly
Don’t Use Company Jargon On Customers
Every organization has their own unique short cuts, codes and abbreviations. It's a mistake to confuse your callers and customers with internal jargon.
How to Be Business Friendly
Five important concepts every customer-facing team member should be aware of!
Don’t Tell Your Customers “NO!”
Avoid telling customers No!. Use alternatives; like "I wish we could..." or "Here's what we can do...." or "That's not part of our inventory yet; however, we do offer these alternatives...."
Watch this short training lesson.
Five Simple Questions for Customers That Will Boost Your Sales
Up-selling, cross selling, suggestive selling – regardless of what you call it, if you’ve ever been a customer somewhere or worked in the customer service or sales industry, you’ll be familiar with this practice. Depending on your experience with this technique, you may be more or less in ...
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