The Service Mentality
Illustrates the 7 parts that make up The Service Mentality.
Client Success Strategies
Stop Telling Customers How Great You Are…..And Start Showing Them!
It's DEED, not CREED when it comes to truly providing superior customer service to your clients.
What I Learned From My Appearances On Regis And Oprah
Advice from Customer Service Training Guru Nancy Friedman.
Is the Customer Always Right?
Excerpts from our Service Matters: Customer Service Roundtable discussion from various superstar service providers.
Questioning Techniques
Explores the importance of open-ended questions when assisting customers.
Great Customer Service Starts with You
Description and link to Chris Haroun's article: Why the Best Companies Always Have the Best Customer Service.
10 Great Customer Service Reminders
This blog article serves up ten important reminders to improving customer service skills.
Use Probing Questions To Improve Service
Sometimes, you ask an open-ended question but need a bit more information in order to sort things out. That's when Probing Questions come into play!
How to Be Business Friendly
Five important concepts every customer-facing team member should be aware of!
The Five Forbidden Phrases® of Customer Service
Many people working in the service industry seem to rejoice in alerting customers to what they CAN'T do. Huh? The only thing your customer is concerned with is what you CAN do for them.
Avoid Weak, Wimpy Words
Something as simple as word selection can be the difference between projecting confidence and sounding meek and unsure of yourself. Knowing the difference is key.
Practice Being Positive
Most people don't purposefully set out to come across as negative. Sometimes human nature and social chatter cause us to inadvertently put down our organization. This awareness building video clip illustrates and addresses just such issues.
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