Schedule a Meeting
Login

Management and Leadership

What To Say When℠ Mentoring Series

How to React to Challenging Situations
TRY IT!

Give Managers The Tools To Mentor Their Team Members

Managers need to be able to provide help, assistance and feedback in a wide variety of difficult situations. They need to say the right thing at the right time in order to get optimal performance from their team.

ServiceSkills.com created a series of 10 leadership training courses to teach your managers just that—what to say and how to react in tough managerial situations. These scenario-based courses will give your managerial staff the situational training they need to be successful in their positions.

And, because every course comes with an overview sheet and a quiz, you can monitor your team’s progress and retention every step of the way.

 

What To Say When℠ Mentoring Series

Here’s what your team will learn:

1

You’re Haunted by the Ghost of Your Predecessor

It can be frustrating when the legacy of your predecessor seems to overshadow you. This course will give your managers a strategy to make every transition successful.

2

There’s Conflict Between Team Members

Conflict is inevitable, especially when your team really cares about what they do. We’ll teach your managers how to work through challenges without needlessly assigning blame.

3

People Are Wasting Time Online

The internet can be a fantastic productivity-enhancing tool. But it can also be used to waste tons of work time. We’ll learn that wasting time online is not actually the problem but rather a symptom of the problem.

4

Criticizing a Team Member’s Work

Criticizing poor performance is an essential part of leadership. In this video, your managers will learn five principles to giving feedback that fixes the performance gap without making the criticism personal.

5

Setting Objectives

Setting and gaining commitments for work objectives is fundamental to attaining your organization’s goals. Employing the S.M.A.R.T. model—covered in this course—will ensure your managers’ objectives are Specific, Measurable, Achievable, Realistic and Time-bounded

6

Conducting Interviews and Appraisal

Interviews and appraisals are essential to hiring the right people and obtaining top performance from them. Our proven technique—the “Power of You”—will help your managers determine whether the candidate will measure up to the expectations of the role.

7

A Team Member Is Late

Tardiness to work and meetings can become a real problem if not addressed immediately. Your managers have several options when a team member continually arrives late—we’ll cover all three in this course.

8

Someone’s Not Doing What You Need

When a team member is not meeting the requirements of their job, it holds the whole team back. To get staff members back on track, your manager needs to understand, isolate and address the problem. This course will address the proper method to approach a team member who isn’t pulling their weight.

9

Generations Clash

Different generations can have different working styles. This course teaches your managers how to reduce friction between generations by involving everyone—regardless of generation—in a shared vision of where you want to go and how you want to get there.

10

You Want to Offer Praise

When a team member does something well, your manager should praise them. But continuous, unspecific praise is like background noise. This course shows your managers when to praise employees and how to phrase the compliment.