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In addition to hundreds of educational modules that help your employees improve their communication skills and customer service techniques, ServiceSkills offers a resources section that complements our training courses. Check out our blog posts, white papers, videos and case studies to learn how organizations in various industries benefit from customer service training.

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Blog Articles

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De-Escalation Scripts: How to Handle Angry Customers on Calls
De-escalation techniques are one of the most valuable skills in customer service—and one...