- 3Telephone Doctor Customer Service Collection
12 Modules
America’s favorite communication training series hosted by customer service expert Nancy Friedman.
- 3Telephone Doctor Customer Service Microlessons
87 Modules
The award-winning Telephone Doctor Customer Service Training Series is now available in 87 stand alone MicroLessons which take just minutes to complete.
- 3Leveling Up Empathy: Emotional Intelligence at Work
Learn from six service superstars who share their strategies about providing world-class service.
- 3Service Matters Roundtable Series
9 Modules
Learn from six service superstars who share their strategies about providing world-class service.
- 3Email Matters: The Art of Better Service
Effective email communication is a fundamental component of everyday business life.
- 3That’s Just Rude Series - Exploring The Rudeness Matrix
Rude behavior is the enemy of great customer service. It hurts interactions with both external customers as well as internal ones...your coworkers.
- 3Basic Selling Skills From A to Z Series
This alphabet soup of ideas is loaded with skills and techniques to increase the effectiveness of anyone in a customer service or telesales position.
- 3Generations@Work Series
8 Modules
Identifies how to avoid misunderstandings and frustrations from age-related differences as well as how to best harness the power of the youngest generation of employees.
- 3How to Ruin a Virtual Meeting Series
This awareness-building series takes a humorous look at some common virtual meeting faux pas.
- 3How to Be a Terrible Team Member Series
Uses humor to demonstrate how several commonly-encountered workplace personalities can wreak havoc on morale and productivity.
- 3What to Say When Team Building Series
Just-in-time team building and communication courses feature Human Resource expert Hugh Murray.
- 38 Keys to a More Respectful Workplace Series
10 Modules
Illustrates the importance of workplace respect, diversity, bullying, inclusion, ethics and much more. 10 single-video modules.
- 3WACTEO Internal Customer Service Series
Internal team member issues negatively affect our ability to operate efficiently and will hamper our efforts to deliver great service to our customers.
- 3Neurodiversity at Work Series
The goal of this course is to introduce the concept of neurodiversity and the advantages associated with increased awareness.
- 3What to Say When Conflict Resolution Series
Just-in-time conflict resolution and employee relations courses feature Human Resource expert Hugh Murray.
- 3Houndville Animated Workplace Series
Colorful lessons bring awareness to common personnel dilemmas in an upbeat and humorous way.
- 3Managing Remote Teams Series
These powerful just-in-time learning modules will impart proven skills and techniques to enhance the ability of anyone in a mentoring, coaching or supervisory role. Each module takes about 10 minutes to complete.
- 3What to Say When Mentoring Series
Just-in-time supervisory & coaching training courses featuring Human Resource expert Hugh Murray. 10 single-video modules.
- 3Coaching: The Power of Questions Series
This course puts an emphasis on teaching managers about the power of questions by showing the importance of helping team members think for themselves. Employees who arrive at a conclusion because they have thought through the issues are more likely to buy into that decision.
- 3Setting Performance Objectives That Work Series
Performance objectives can be as specific, agreed upon and as time-bounded as you like, but unless they are actually achieved, they're useless. This course provides new insights into getting team members emotionally and intellectually engaged in achieving their objectives.
- 3Delivering Feedback Series
Whether it's at an appraisal or part of an everyday interaction, delivering feedback is one of the most important (yet difficult) skills an effective manager needs to develop. Managers will learn to use the C.E.D.A.R. model to prepare for and engage in constructive feedback sessions.
- 3Behavior-based Interviewing Series
Behavior-based interviewing techniques demonstrate a method of establishing whether or not a candidate possesses the competencies you need based on evidence of past performance.
- 3Using Competencies Successfully Series
This course illustrates how to use competencies in appraisals, promotion interviews and for self-development. Your team learns how to apply your organization's competency framework to the way they work.
Most Popular Courses
Customer service skills training courses are among ServiceSkills most popular and assigned training courses!
9 Microlessons
Service Matters: Learn from Six Service Superstars
Learn from six service superstars who share their strategies about providing world-class service.
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10 Modules
What to Say When Team Building Series
Just-in-time team building and communication courses feature Human Resource expert Hugh Murray.
10 Modules
Houndville Animated Workplace Series
Colorful lessons bring awareness to common personnel dilemmas in an upbeat and humorous way.
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