“What I appreciate most about ServiceSkills is the exceptional customer support and the quality of the training videos. Their support team is responsive, knowledgeable, and always ready to assist, making the experience of using the platform seamless. The training videos are concise, engaging, and directly relevant, providing my team with practical tools they can apply immediately. My team has…”
Testimonials
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White Papers
Learn why customer service training is critical to your organization’s success.
Case Studies
Discover how ServiceSkills has helped clients succeed with these success stories.
Course Library
See our full course library with hundreds of customer service soft skills microlessons.
A Collection of
Powerful Learning
Resources
In addition to hundreds of educational modules that help your employees improve their communication skills and customer service techniques, ServiceSkills offers a resources section that complements our training courses. Check out our blog posts, white papers, videos and case studies to learn how organizations in various industries benefit from customer service training.
Blog Articles
Learn How We Can Help Your Team
10 Essential Customer Service Skills
Stop Telling Customers How Great You Are…..And Start Showing Them!
How To Be a Terrible Team Member
Most everyone can relate to these popular stereotypes of challenging coworkers!
How To Manage A Conflict Between Co-Workers
Presents a six point plan to address and deal with conflict between co-workers.
Exploring the Rudeness Matrix
What I Learned From My Appearances On Regis And Oprah
Advice from Customer Service Training Guru Nancy Friedman.
Is the Customer Always Right?
Resolving Personality Clashes At Work
Blog article presents tips for when two employees aren’t getting along.