Testimonials & Resources

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Testimonials

Don’t take our word for it – read what our customers have to say!

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White Papers

Learn why customer service training is critical to your organization’s success.

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Case Studies

Discover how ServiceSkills has helped clients succeed with these success stories.

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Course Library

See our full course library with hundreds of customer service soft skills microlessons.

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In addition to hundreds of educational modules that help your employees improve their communication skills and customer service techniques, ServiceSkills offers a resources section that complements our training courses. Check out our blog posts, white papers, videos and case studies to learn how organizations in various industries benefit from customer service training.

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Blog Articles

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That Paperwork Will Wait
Meet Bob Backwards. He’s a charter member of the Customer Service Hall of...
Diversity At Work
This popular Houndville animated lesson drives home the point that respecting and embracing...
Use S.M.A.R.T. Objectives
Achieving individual objectives is critical to overall organizational performance. This video learning lesson...
Don’t Tell Your Customers “NO!”
Avoid telling customers No!. Use alternatives; like “I wish we could…” or “Here’s...
ServiceSkills 1 Minute Explainer Video

60 Seconds about ServiceSkills customer service and communication training online learning.

Defective Apologies
When someone accidentally bumps into us, we don’t expect compensation or punishment, but...
Investing in Customer Service Training
Effectively utilizing customer service training can help teach your employees to maintain a...
Build Respect at Your Workplace
The landscape in the workplace has changed significantly in a multitude of ways...
The Service Mentality
Top organizations have identified seven traits they find in their highest performing customer-facing...