It’s tempting for anyone, when they are in the middle of completing a task, to not want to stop and start again. While understandable, it’s unacceptable to expect a customer to wait while the person who is supposed to be helping them finishes reviewing a stack of papers or some other form of busy work. Customers might be tolerant if they have to wait while representatives are on the phone or assisting other customers but it isn’t reasonable to expect them to wait while a team members reviews paperwork or does some other task. Make sure your team knows to always prioritize customer service. The task will wait. The customer shouldn’t.
We invite you to share this complimentary micro lesson with your team:
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