When a customer or coworker requests something, please don’t say “no” at the start of a sentence. Think before your answer. Always suggest what you do have or what you can do. The word “no” should never begin a sentence. It’s total rejection and people don’t enjoy rejection.

Alternative options include, “I wish we could…” or “Here’s what we can do….” or “That’s not part of our inventory yet; however, we do offer these alternatives….”

We invite you to share this complimentary learning lesson with your team:

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