Customer Service Training Blog
6 Ways To Improve Listening Skills
Do you know what the number one skill in sales and service is?...
Customer Service vs. Common Sense?
We’ve all heard the saying: “Hey, customer service is just plain old common...
Features vs Benefits
Every team member should understand the difference between a feature and a benefit....
How to Prevent “Bad Apples” from Spoiling the Team
Research shows that one “bad apple” – an employee with a negative attitude...
Words that Ruin a Relationship
DANGEROUS WORDS – NEGATIVE WORDS Or known as conversation diverters. Just as ALWAYS...
Email Apocalypse or the “Reply-to-all” click
Everyone has had the experience where they meant to send a private response...
6 Cardinal Rules of Customer Service
FACT: The best weapon for a successful business is customer service. It’s that...
BEWARE! Caller ID Can Be Dangerous
If this hasn’t happened to you yet, my bet is it will. You...
Tell Em What You CAN Do
One of the most abrupt and shocking forbidden phrases you can say to...