Customer Service Training Blog
Conducting Interviews & Appraisals “The Power of You”
A position opens up in your company and you’re part of the interview...
“Echo Questions” Help Get to the Heart of the Matter
A triage nurse takes a call from a patient who says, “I’m not...
Sorry, that’s our Policy!
Few business phrases can be as disheartening and conversation-stopping as “Sorry, that’s our...
Ethics in the Workplace
Ethics in the workplace is a unique topic. Ethical matters normally don’t deal...
Five Frustrating Voice Mail Phrases
Normally, I bet my audiences the cash that’s in their wallet that they...
Proactive Customer Service
Everyone aims to deliver proactive customer service. Whether you refer to it as...
How To Run A Successful Meeting
You know that helpless feeling when attending a poorly organized office meeting? One...
Tell Em What You CAN Do
One of the most abrupt and shocking forbidden phrases you can say to...
BEWARE! Caller ID Can Be Dangerous
If this hasn’t happened to you yet, my bet is it will. You...