Free Video Lessons & Blog Articles

Most people don’t purposefully set out to come across as negative. Sometimes human nature and social chatter cause us to inadvertently put down our organization. This awareness building video clip illustrates and addresses just such issues.

The key to service and sales is recognizing a gap between where your prospect or customer is currently and where they’d like to be. Once you understand their needs you can then get to work on suggesting solutions your organization offers.

If you’re in the business of proposing ideas or solutions to customers, then occasional rejection comes with the territory. They keys are to understand it and not internalize it.

Many people working in the service industry seem to rejoice in alerting customers to what they CAN’T do. Huh? The only thing your customer is concerned with is what you CAN do for them.

A humorous but realistic look at common, frustrating and rude noises that customer service reps may be subjecting their callers to.

Five important concepts every customer-facing team member should be aware of!

Sometimes, you ask an open-ended question but need a bit more information in order to sort things out. That’s when Probing Questions come into play!

Covers six distinct methods any help desk or customer service agent is able to positively influence a customer interaction.

Diverse generations in today’s workplace can cause some challenges as well as many opportunities. This video lesson highlight’s both.

Just because everyone has and uses email, doesn’t mean everyone knows how to use it properly. Most everyone has an accidental “reply to all” horror story to tell.