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We invite you to share this complimentary training clip with your team!

When a customer makes a request, isn’t it abrupt and shocking when the response is, “We can’t do that.”?

Instead, tell your customers what you CAN do!

Listening skills are a key component to delivering an excellent customer experience. And if you’re truly listening to your customer’s needs, it’s important to always keep an open mind and not jump to conclusions. Share this complimentary minute training clip with your team:      

Part three of a three-part course loaded with skills and techniques to increase the effectiveness of anyone in a customer service or telesales position. Equally effective for inbound or outbound calls. This skill is one of hundreds of tips and techniques included in ServiceSkills.com. To learn more, request a demo code.

Part two of a three-part course loaded with skills and techniques to increase the effectiveness of anyone in a customer service or telesales position. Equally effective for inbound or outbound calls. This skill is one of hundreds of tips and techniques included in ServiceSkills.com. To learn more, request a demo code.

Normally, it’s easy to look good when everything is going well. It’s when a customer experience goes wrong that your true character shows. In today’s competitive service environment merely correcting the problem isn’t always enough. Many situations will require Service Recovery. Service Recovery is a specific set of actions which customer-oriented organizations take whenever there’s a disappointment for the customer. This skill is one of hundreds of tips and techniques included in ServiceSkills.com. To learn more, request a demo code.

When communicating with your prospects and customers, it’s important to know the distinction between a feature and a benefit. Many people think they’re interchangeable and they’re not. Features are a distinction or noticeable quality of a product or service. The benefit describes what that distinction will actually DO for the customer. Features tell and benefits sell. Please share this complimentary training lesson with your staff. Would your staff benefit from thousands of strategies and techniques like this? To schedule a complimentary ten minute tour of ServiceSkills.com please click here.

Addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone. This skill is one of hundreds of tips and techniques included in ServiceSkills.com. To learn more, request a demo code.          

60 Second Training Lesson Every call is unique – don’t become desensitized! In most service situations, it’s very common to handle repetitive calls. The same issues over and over. We need to remember that to the customer, this is the first interaction they’ve had with your company today. Always remember that every call is unique. And needs to be treated that way:

Identifies and illustrates passive, average and proactive customer service levels in a variety of situations. Covers the importance of high energy, enthusiasm, rapport building and cross selling. This skill is one of hundreds of tips and techniques included in ServiceSkills.com. To learn more, request a demo code.

Questioning Skills Questions are key when you need to gain information from a customer. This course introduces seven types of questioning situations and illustrates how and when to employ them. Improving questioning techniques will expand your ability to effectively aggregate valuable information and become a better problem solver. This 60 Second Service Lesson is one of hundreds of skills and techniques included in ServiceSkills.com. To learn more, request a demo code. Please share this complimentary training lesson with your staff.