Our job as service providers involves being friendly and building relationships. Giving one word answers to our clients will be perceived as cold and unhelpful. Learn to avoid one word answers by phrasing your responses in complete sentences.
We invite you to share this complimentary 60 Second Service Lesson℠ with your staff!
As we interact with customers, it’s important to build an atmosphere of agreement. One effective way to do this is to master the skill of using “tie-downs” in our conversations. Tie-downs are short, quick, follow up questions which help get your prospect or client in the habit of agreeing with you.
We invite you to share this complimentary 60 Second Service Lesson℠ with your team members.
We invite you to share this complimentary training clip with your team!
When a customer makes a request, isn’t it abrupt and shocking when the response is, “We can’t do that.”?
Instead, tell your customers what you CAN do!
Listening skills are a key component to delivering an excellent customer experience. And if you’re truly listening to your customer’s needs, it’s important to always keep an open mind and not jump to conclusions. Share this complimentary minute training clip with your team:
Dealing with rejection is a necessary component for most sales and many customer service positions. This skill is one of hundreds of tips and techniques included in ServiceSkills.com. To learn more, request a demo code.
Part two of a three-part course loaded with skills and techniques to increase the effectiveness of anyone in a customer service or telesales position. Equally effective for inbound or outbound calls. This skill is one of hundreds of tips and techniques included in ServiceSkills.com. To learn more, request a demo code.
Normally, it’s easy to look good when everything is going well. It’s when a customer experience goes wrong that your true character shows. In today’s competitive service environment merely correcting the problem isn’t always enough. Many situations will require Service Recovery. Service Recovery is a specific set of actions which customer-oriented organizations take whenever there’s a disappointment for the customer. This skill is one of hundreds of tips and techniques included in ServiceSkills.com. To learn more, request a demo code.
When communicating with your prospects and customers, it’s important to know the distinction between a feature and a benefit. Many people think they’re interchangeable and they’re not. Features are a distinction or noticeable quality of a product or service. The benefit describes what that distinction will actually DO for the customer. Features tell and benefits sell. Please share this complimentary training lesson with your staff. Would your staff benefit from thousands of strategies and techniques like this? To schedule a complimentary ten minute tour of ServiceSkills.com please click here.
Addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone. This skill is one of hundreds of tips and techniques included in ServiceSkills.com. To learn more, request a demo code.
60 Second Training Lesson Every call is unique – don’t become desensitized! In most service situations, it’s very common to handle repetitive calls. The same issues over and over. We need to remember that to the customer, this is the first interaction they’ve had with your company today. Always remember that every call is unique. And needs to be treated that way: