Why Is Customer Service Training So Important?
Customer service is no longer just a simple interaction between a customer and a business. Rather, it has become a crucial component of a company’s success and growth. Excellent customer service is essential for customer satisfaction, retention, and acquisition. Therefore, it’s critical for businesses to invest in customer service training for their employees. We understand ...
ServiceSkills Newsletter -April 2023
ServiceSkills Newsletter April 2023 Welcome Aboard
What’s The Difference Between Empathy and Sympathy?
Empathy and sympathy are two terms often used interchangeably, but they have distinct meanings when it comes to customer service. In the context of dealing with customers, empathy and sympathy both play an important role in creating a positive experience. In this article, we will explore the similarities and differences between empathy and sympathy ...
Updated Version | 8 Keys To A More Respectful Workplace
8 Keys To A More Respectful Workplace – New Updated Version! ServiceSkills – America’s Premier Soft Skill Provider – has released an update to their best selling employee development series, 8 Keys to a More Respectful Workplace. St. Louis, MO: The importance of a respectful workplace and diversity at work has never been clearer than ...
Four Steps to Calmer Customers
The unfortunate reality of working in a customer-facing position is that sometimes, customers will be unhappy with your product, service or company. In some unfortunate situations, those customers might even be irate. As difficult and unfair as these situations can be, they often ultimately boil down to the customer wanting recognition of their problem or ...
Why Should You Train Your Team On Soft Skills?
Business leaders commonly focus on training their employees on hard skills, such as technical knowledge and expertise specific to their industry. However, it is equally important for business leaders to invest in training employees on soft skills, such as communication, teamwork, and critical thinking. First and foremost, training employees on soft skills can improve their ...
Four Essential Skills for Phenomenal Phone Calls
Delivering customer service over the phone might feel like second nature considering how often you do it. It might also feel like a minor thing in the scheme of your whole job. However, for that customer you’re speaking to, that single phone call can be the reason they decide to do business with your company ...
Three Secrets to Boost Phone Skills
Do these three things to become the company that customers want to call Customers call businesses for any number of reasons – such as asking a question, verifying information or placing an order. While delivering customer service over the phone might seem more casual since the customer isn’t there in front of you, it’s actually ...
Five Simple Questions for Customers That Will Boost Your Sales
Up-selling, cross selling, suggestive selling – regardless of what you call it, if you’ve ever been a customer somewhere or worked in the customer service or sales industry, you’ll be familiar with this practice. Depending on your experience with this technique, you may be more or less in favor of its use. The reality is ...
Press Release | Neurodiversity At Work
Neurodiversity At Work eLearning Series ST. LOUIS (PRWEB) ServiceSkills, America’s premier provider of customer service and soft skills training, announces the release of the newest addition to the ServiceSkills Library: Neurodiversity At Work. This new animated series is designed to build awareness to help organizations better support coworkers and customers who think, learn or ...
Helping All Types of Thinkers Reach Their Potential
Neurodiversity at Work In March 2021, a cover letter handwritten by Ryan Lowry went viral on the internet. Lowry, an autistic man from Virginia, wrote the cover letter in an effort to land a job in IT or animation. In it, he explains his strengths, requests mentorship to help him learn and succeed, and asks ...
How To Ruin A Virtual Meeting
ServiceSkills eLearning Announces New Training Series: HOW TO RUIN A VIRTUAL MEETING ServiceSkills, America’s premier provider of customer service and soft skills training, announces the release of the newest addition to the ServiceSkills Library: How To Ruin A Virtual Meeting. Designed to address the many challenges inherent with online meetings, this new course takes a ...