Customer Service Training Blog

As a training provider who has been in the industry for a while now, we know that this is an important choice and that it can be a difficult one to navigate. We have a team of customer service experts who know our catalogue inside and out and will work with you to find the right options for your team’s needs.

If you’re going to be spending some of your much-needed resources on providing training for your employees, you’ll want to be sure you’re getting the most value possible out of that training.

Your employees’ time is valuable, and, quite frankly, many of the training resources available to them will waste their time. So how can you decide which customer service skills training provider or program to use?

Excellent outcomes, popular courses, meet the team and establishing learning objectives are all in today’s newsletter.

If you’ve been in a customer service role before, you will know the unfortunate (but not uncommon) experience of encountering a customer who is less than pleased. Or, perhaps you’ve had a situation where you’ve not handled things quite as well as you would have liked. Regardless of the specific circumstances, these scenarios are not ... Recover from a Service Blunder in 7 Simple Steps

Customer service is no longer just a simple interaction between a customer and a business. Rather, it has become a crucial component of a company’s success and growth. Excellent customer service is essential for customer satisfaction, retention, and acquisition. Therefore, it’s critical for businesses to invest in customer service training for their employees. We understand ... Why Is Customer Service Training So Important?

ServiceSkills Newsletter April 2023 Welcome Aboard

  Empathy and sympathy are two terms often used interchangeably, but they have distinct meanings when it comes to customer service. In the context of dealing with customers, empathy and sympathy both play an important role in creating a positive experience. In this article, we will explore the similarities and differences between empathy and sympathy ... What’s The Difference Between Empathy and Sympathy?

8 Keys To A More Respectful Workplace – New Updated Version! ServiceSkills – America’s Premier Soft Skill Provider – has released an update to their best selling employee development series, 8 Keys to a More Respectful Workplace. St. Louis, MO: The importance of a respectful workplace and diversity at work has never been clearer than ... Updated Version | 8 Keys To A More Respectful Workplace

The unfortunate reality of working in a customer-facing position is that sometimes, customers will be unhappy with your product, service or company. In some unfortunate situations, those customers might even be irate. As difficult and unfair as these situations can be, they often ultimately boil down to the customer wanting recognition of their problem or ... Four Steps to Calmer Customers

Business leaders commonly focus on training their employees on hard skills, such as technical knowledge and expertise specific to their industry. However, it is equally important for business leaders to invest in training employees on soft skills, such as communication, teamwork, and critical thinking. First and foremost, training employees on soft skills can improve their ... Why Should You Train Your Team On Soft Skills?

Delivering customer service over the phone might feel like second nature considering how often you do it. It might also feel like a minor thing in the scheme of your whole job. However, for that customer you’re speaking to, that single phone call can be the reason they decide to do business with your company ... Four Essential Skills for Phenomenal Phone Calls