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Customer Service Training Blog

Improve Customer Service, Boost Teamwork & Elevate Respect

Four Steps to Calmer Customers

The unfortunate reality of working in a customer-facing position is that sometimes, customers will be unhappy with your product, service or company. In some unfortunate situations, those customers might even be irate. As difficult and unfair as these situations can be, they often ultimately boil down to the customer wanting recognition of their problem or ...

Why Should You Train Your Team On Soft Skills?

Business leaders commonly focus on training their employees on hard skills, such as technical knowledge and expertise specific to their industry. However, it is equally important for business leaders to invest in training employees on soft skills, such as communication, teamwork, and critical thinking. First and foremost, training employees on soft skills can improve their ...

Four Essential Skills for Phenomenal Phone Calls

Delivering customer service over the phone might feel like second nature considering how often you do it. It might also feel like a minor thing in the scheme of your whole job. However, for that customer you’re speaking to, that single phone call can be the reason they decide to do business with your company ...

Three Secrets to Boost Phone Skills

Do these three things to become the company that customers want to call Customers call businesses for any number of reasons – such as asking a question, verifying information or placing an order. While delivering customer service over the phone might seem more casual since the customer isn’t there in front of you, it’s actually ...

Five Simple Questions for Customers That Will Boost Your Sales

Up-selling, cross selling, suggestive selling – regardless of what you call it, if you’ve ever been a customer somewhere or worked in the customer service or sales industry, you’ll be familiar with this practice. Depending on your experience with this technique, you may be more or less in favor of its use. The reality is ...

Press Release | Neurodiversity At Work

Neurodiversity At Work eLearning Series   ST. LOUIS (PRWEB)  ServiceSkills, America’s premier provider of customer service and soft skills training, announces the release of the newest addition to the ServiceSkills Library: Neurodiversity At Work. This new animated series is designed to build awareness to help organizations better support coworkers and customers who think, learn or ...

Helping All Types of Thinkers Reach Their Potential

Neurodiversity at Work In March 2021, a cover letter handwritten by Ryan Lowry went viral on the internet. Lowry, an autistic man from Virginia, wrote the cover letter in an effort to land a job in IT or animation. In it, he explains his strengths, requests mentorship to help him learn and succeed, and asks ...

How To Ruin A Virtual Meeting

ServiceSkills eLearning Announces New Training Series: HOW TO RUIN A VIRTUAL MEETING ServiceSkills, America’s premier provider of customer service and soft skills training, announces the release of the newest addition to the ServiceSkills Library: How To Ruin A Virtual Meeting. Designed to address the many challenges inherent with online meetings, this new course takes a ...

Are you a ZOOM ZOMBIE?

Online Meeting Etiquette  – by Nancy Friedman, Founder Telephone Doctor Customer Service Training Ok, here we go. I’ve had dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go over the top ten ZOOM ZOMBIES as I’m calling them. ...

Basic Selling Skills: Closing

Everyone is in sales.  Whether you’re selling customer satisfaction, an additional service, a product or even an idea, knowing the proper closing questions to ask will result in a more engaged customer base. Closing is defined as any question you ask or action you take that results in a commitment to do business.  We invite you to ...

How to Improve Customer Service

Here’s What You Need to Know About Boosting Employee Customer Service Skills Research shows that up to 90 percent of Americans use customer service as a factor in deciding whether or not they will do business with a company. It is not hard to see why: as a customer, what stood out the most to ...

The $50,000 an hour gate agent

Conventional CEO wisdom is that top management is worth a fortune because of the high-leverage decisions they make. Exceptional employees can produce more.
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