Customer Service Training Blog
Proactive Customer Service
A face-to-face example of Paul Passive checking a customer into his hotel. Ouch!
7 Questioning Techniques That Help You Understand What Customers Actually Need
Probing questions are a type of open ended question that follows up to...
8 Phrases That Kill Customer Relationships (And What to Say Instead)
Telling an upset customer to “Calm Down” will actually have the opposite effect.
10 Great Customer Service Reminders
This blog article serves up ten important reminders to improving customer service skills.
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Soft Question Selling
Blog entry describes the subtle art of using “soft-questions” to up-sell, cross sell...
Email Matters: The Art of Better Service
Explores the proper usage of the various address fields when sending an email....
Killer Words of Customer Service
Blog entry explores the Killer Words of Customer Service. Being aware and avoiding...
Great Customer Service Starts with You
Description and link to Chris Haroun’s article: Why the Best Companies Always Have...