Customer Service Training Blog
Questioning Techniques
Explores the importance of open-ended questions when assisting customers.
How To Write More Effective Business Emails
Blog article that offers tips on composing an effective business email message.
How To Handle Irate Customers
Blog entry addresses proven techniques for handling irate customers.
Handling Team Members Who Waste Time Online
Why do some team member choose to surf the web instead of completing...
Resolving Personality Clashes At Work
Blog article presents tips for when two employees aren’t getting along.
Is the Customer Always Right?
Excerpts from our Service Matters: Customer Service Roundtable discussion from various superstar service...
What I Learned From My Appearances On Regis And Oprah
Advice from Customer Service Training Guru Nancy Friedman.
Exploring the Rudeness Matrix
Blog entry details the four possible sources for rudeness in both customer service...
How To Manage A Conflict Between Co-Workers
Presents a six point plan to address and deal with conflict between co-workers.