Customer Service Training Blog
6 Ways To Improve Listening Skills
by Nancy Friedman Do you know what the number one skill in sales...
Customer Service vs. Common Sense?
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer...
Features vs Benefits
Every team member should understand the difference between a feature and a benefit....
How to Prevent “Bad Apples” from Spoiling the Team
Research shows that one “bad apple” – an employee with a negative attitude...
Words that Ruin a Relationship
By Nancy Friedman, Keynote Speaker, Customer Service & Communication Expert and President of Telephone...
Email Apocalypse or the “Reply-to-all” click
Everyone has had the experience where they meant to send a private response...
6 Cardinal Rules of Customer Service
By Nancy Friedman, Keynote Speaker; Customer Service & Communications Expert; and President of...
BEWARE! Caller ID Can Be Dangerous
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President Telephone Doctor Customer Service...
Tell Em What You CAN Do
One of the most abrupt and shocking forbidden phrases you can say to...