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Testimonials
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White Papers
Learn why customer service training is critical to your organization’s success.
Case Studies
Discover how ServiceSkills has helped clients succeed with these success stories.
Course Library
See our full course library with hundreds of customer service soft skills microlessons.
A Collection of
Powerful Learning
Resources
In addition to hundreds of educational modules that help your employees improve their communication skills and customer service techniques, ServiceSkills offers a resources section that complements our training courses. Check out our blog posts, white papers, videos and case studies to learn how organizations in various industries benefit from customer service training.
Blog Articles
Learn How We Can Help Your Team
60 Second Service Lesson | Avoid These Killer Words
Telling an upset customer to “Calm Down” will actually have the opposite effect.
60 Second Service Lesson | Probing Questions
Proactive Customer Service
A face-to-face example of Paul Passive checking a customer into his hotel. Ouch!
Business Friendly Customer Service Training Program
Monogramming the Call
Features vs Benefits | 60 Second Service Lesson
Do your customer-facing team members understand the differences between features and benefits?
Ownership – Service Recovery
Video lesson explores the importance of taking ownership after any service mishap.