Questioning Skills

Questions are key when you need to gain information from a customer. This course introduces seven types of questioning situations and illustrates how and when to employ them. Improving questioning techniques will expand your ability to effectively aggregate valuable information and become a better problem solver.

This 60 Second Service Lesson is one of hundreds of skills and techniques included in ServiceSkills.com. To learn more, request a demo code.

Customer Service Training

Please share this complimentary training lesson with your staff.