Features vs Benefits | 60 Second Service Lesson

Share:

Copy Link Icon.png

Copy Link

line

Share this complimentary training lesson with your staff.

When communicating with your prospects and customers, it’s important to know the distinction between a feature and a benefit. Many people think they’re interchangeable and they’re not. Features are a distinction or noticeable quality of a product or service. The benefit describes what that distinction will actually DO for the customer. Put another way, Features tell and benefits sell.

Would your staff benefit from more strategies and techniques like this? Schedule a complimentary ten minute tour of ServiceSkills.com by clicking here.

Request Free Demo Code

Give your staff the skills to handle every interaction with confidence, professionalism and care. Try ServiceSkills for free by entering your office email below.

testimonials

stars4.8/5 stars from hundreds of reviews