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Ownership – Service Recovery

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Normally, it’s easy to look good when everything is going well. It’s when a customer experience goes wrong that your true character shows. In today’s competitive service environment merely correcting the problem isn’t always enough. Many situations will require Service Recovery. Service Recovery is a specific set of actions which customer-oriented organizations take whenever there’s a disappointment for the customer.

This skill is one of hundreds of tips and techniques included in ServiceSkills.com. To learn more, request a demo code.

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