Killer Words of Customer Service: “Calm Down”
Killer Words are common phrases which are used innocently every day by customer service staff. Although these phrases are normally meant with good intentions, they have the distinct effect of damaging customer relationships. Please share this complimentary training lesson with your staff. This skill is one of hundreds of strategies and techniques included with ServiceSkills.com, our award-winning communication elearning platform. To learn more, request a demo code.