How to Handle the Irate Customer Training Program

Course teaches a highly effective four point plan for calming irate customers and maximizing their situation. Includes the proven ASAP technique. [More]

Six Cardinal Rules of Customer Service Training Program

A visit to the Customer Service Hall of Shame. Meet the men and women responsible for pioneering poor customer service habits. Viewers will recognize each behavior and want to work to avoid duplicating their error. [More]

Avoid Jumping To Conclusions

Part two of a three-part course loaded with skills and techniques to increase the effectiveness of a [More]

Selling Skills R to Z Customer Service Training Program

Part three of a three-part course loaded with skills and techniques to increase the effectiveness of [More]

Selling Skills I to Q Customer Service Training Program

Part two of a three-part course loaded with skills and techniques to increase the effectiveness of a [More]

Six Steps to Service Recovery Customer Service Training Program

It's when a customer experience goes wrong that your true character shows. In today's competitive service environment merely correcting the problem isn't always enough. [More]

Features vs Benefits | 60 Second Service Lesson

Part one of a three-part course loaded with skills and techniques to increase the effectiveness of a [More]

Essential Telephone Skills Customer Service Training Program

Addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone. [More]
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Client Success Team:
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30 Hollenberg Ct.  St. Louis, MO 63044 
Customer Service Training Communication and Customer Service ROI White Paper