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ServiceSkills will benefit every industry

Customer Service Training for Technical Support

Teach your IT staff how to address user issues while providing exemplary customer service to create user loyalty.

Corporate Customer Service Training

Provide your employees with effective communication skills to navigate interpersonal situations and create a happier workplace.

Call Center Customer Service Training

Equip agents with phone etiquette and positive communication skills; teach them to convey empathy and handle difficult callers.

Customer Service Training

Train financial sector employees by providing the information and skills they need to attract and retain clients.

Healthcare Customer Service Training

Improve the patient experience by training staff to set appointments, report test results and answer questions in a courteous manner.

Retail Customer Service Training

Teach managers and sales staff how to provide outstanding customer service that builds brand loyalty and helps your business thrive.

HVAC Customer Service Training

Giving technicians the tools they need to provide great customer service helps them succeed, and successful workers tend to stick around.

Automotive Customer Service

The customer has options. The secret to earning a customer’s repeat business is giving them a buying experience where they felt their needs were heard, respected and considered.

Pest Control Customer Service

In an industry as important as insect and pest control, reputation matters. Customers have options when choosing who they trust with pest elimination needs.

Customer Service Recruitment & Retention - White Paper

Call center, help desk, CSR, TSR agent recruitment and retention in the age of CX.

Why Is Customer Service Important? White Paper

Developing customer service and soft skills will drive revenue, lower turnover and reduce customer attrition.

Improve Customer Service At Clinics, Surgery Centers & MedSpas

In the medical industry, providing exceptional customer service skills is just as important as delivering quality healthcare.

Dealing With Irate Customers

Excellent customer service is a critical component of any successful business strategy. One of the most challenging aspects of customer service is dealing with irate customers.

Improve People Skills for Home Health Nurses

Soft skills are the personal attributes that enable someone to interact effectively and harmoniously with others. They include communication, teamwork, problem-solving, and customer service. In the home health nursing industry, soft skills are essential for success.

Employee Training for Staffing, Temp and Seasonal Employees

Temporary staffing agencies often deal with a high volume of customer inquiries, and it is important to provide excellent customer service to ensure that businesses continue to use their services.

Improve Communication Skills for Local, State & Federal Government Employees

Providing high-quality public services is essential for building trust and confidence in the government. One way to improve public services is by training team members on better customer service strategies, teamwork, and respectful workplace topics.

Soft Skills Training for Tech Support & Help Desk Staff

Technology is intimidating and confusing, it's important to communicate clearly and empathetically and help people navigate through tech issues. It is crucial for the help desk and tech support staff at a business to undergo training to improve their communication skills.

Customer Service Training for Hospitality, Lodging, Hotel and Tourism Employees

With the increasing competition in the industry, it is imperative for businesses to stay ahead of the game by providing exceptional customer service. One way to do this is by training team members on better customer service strategies, teamwork, and respectful workplace topics.

Improving Service Skills for Utility Employees

By understanding customers' needs and expectations, team members can provide personalized services that exceed customers' expectations. This will lead to increased customer satisfaction, loyalty, and retention, which are critical for utilities to thrive.

Boosting Service Satisfaction in the Transportation, Trucking, Shipping & Logistics Industries

Customers expect personalized and efficient services from transportation, trucking, shipping, and logistics companies, and training team members on how to deliver this will make a significant difference.

Soft Skills Training for the Insurance Industry

Teamwork is essential in the insurance industry. Every team member has a role to play, and their contributions are essential for the smooth operation of the company. By training team members on how to work together effectively, these companies can improve productivity, reduce conflicts, and increase job satisfaction.

Training for Workforce Development & Career Skills Organizations

Workforce development and career skill organizations can greatly benefit their learners by offering training programs that focus on improving communication and customer service skills. Effective communication skills are essential for success in any career, and basic customer service skills are crucial for any job that involves interacting with customers.

Boosting Service Levels in the Distribution, Logistics & Warehouse Industry

A distribution, logistics, and warehouse business relies heavily on teamwork to achieve its goals. Teams must work together seamlessly to execute tasks, from receiving orders to dispatching goods. By investing in teamwork training, businesses help their employees understand their roles, build trust, and develop effective communication channels. This can lead to improved morale, higher productivity, and better customer service.

Your Customer Service Team Is the Face of Your Company

If your customer-facing staff is not up to the job, your business can suffer. Are your customer service employees well-trained in effective communication skills? Poor communication comes with costs: order cancellations, loss of customers and revenue, and employee dissatisfaction, to name just a few.

Investing in a comprehensive customer service training program can have tangible benefits:

  • Increased customer satisfaction and retention
  • Higher annual revenue and profits
  • Savings due to employee retention
  • Improved work quality and fewer errors

ServiceSkills Offers an Affordable, Effective Solution

Regardless of your industry, every employee at your organization could benefit by the types of training we offer. Our course modules provide real-life customer service situations, such as angry client calls and how to handle them, as well as courses in teamwork, conflict resolution, leadership and more. After completing ServiceSkills courses, your employees — whether they are client-facing or not — will understand how to diffuse high-stress situations as well as how to over-deliver in everyday interactions.

Click on your industry above to learn more. While the majority of our customers fit into one of these categories, rest assured that we offer training to all types of businesses. Check out our Course Library to view all training modules, or contact us to discover how we can help improve your customer service.

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