Telephone Doctor® Customer Service Collection
(2025 Updated Version) America's favorite customer service skills training series hosted by service expert Nancy Friedman. 12 multi-video, full length courses.
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Telephone Doctor® MicroLessons
(2025 Updated Version) The long-form Telephone Doctor Customer Service Training Series is now available in 87 bite-sized microlessons.
ServiceMattersâ„
Peer to Peer Series
(2025 Updated Version) Learn from six service superstars who share their strategies and insights about providing world-class customer service. 9 single-video modules.
ServiceSimsâ„ Challenge Series
Engaging simulations feature wrong-way customer service situations followed by two distinct paths. Choose your own adventure. 12 single-video modules.
Email Mattersâ„ The Art of Better Service Series
An increasing amount of customer interactions take place via the written word. This series is packed with tips & techniques to improve email, chat, text & business writing skills. 19 single-video modules.
8 Keys To A More Respectful Workplaceâ„ Series
Illustrates the importance of workplace respect, diversity, bullying, inclusion, ethics and much more. 10 single-video modules.
WACTEOâ„ We Are Customers To Each Other Series
Addresses the importance of internal customer service. How to treat coworkers with the same high level of respect as external customers. 8 single-video modules.
That’s Just Rudeâ„
Rudeness Matrix Series
Rude behavior is the enemy of great customer service. This awareness-building training course explores the four sectors of the 'rudeness matrix.' 6 single-video modules.
Generations @ Workâ„ Series
Panel interviews featuring younger staff members offering opinions & advice about maximizing communication across all generations. 8 single-video modules.
Basic Selling Skills from A to Zâ„ Series
Powerful entry-level sales techniques that will be of immediate help to anyone in a customer service position. 26 single-video modules.
How to Ruin a Virtual Meetingâ„ Series
This humorous awareness-building training series highlights the most common online meeting faux pas. 12 single-video modules.
Neurodiversity at Workâ„ Series
Increase empathy & understanding toward neurodivergent team members. Help everyone perform to their potential & contribute to your organization's success. 6 single-video modules.
Give your staff the skills to handle every interaction with confidence, professionalism and care. Try ServiceSkills for free by entering your office email below.
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