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</article><article id="post-1358" class="dp-dfg-item post-1358 blog type-blog status-publish format-standard hentry blog_categories-communications-skills blog_categories-customer-service-training blog_categories-face-to-face-customer-service blog_categories-team-building dp-dfg-term-id-27 dp-dfg-term-id-32 dp-dfg-term-id-39 dp-dfg-term-id-31 " data-link="https://www.serviceskills.com/essential-tips-for-how-to-improve-employee-customer-service/" data-position="2" data-new-tab="off" data-action-priority="item"><figure class="dp-dfg-image entry-thumb"></figure><div class="dp-dfg-header entry-header"><h3 class="entry-title">How to Improve Customer Service</h3></div><div class="dp-dfg-meta entry-meta"><span class="terms"><span class="communications-skills taxonomy-blog_categories" data-term-id="27">Communications Skills</span><span class="term-separator">,</span> <span class="customer-service-training taxonomy-blog_categories" data-term-id="32">Customer Service Training</span><span class="term-separator">,</span> <span class="face-to-face-customer-service taxonomy-blog_categories" data-term-id="39">Face-To-Face Customer Service</span><span class="term-separator">,</span> <span class="team-building taxonomy-blog_categories" data-term-id="31">Team Building</span></span></div><div class="dp-dfg-content entry-summary"><h2>Here's What You Need to Know About Boosting Employee Customer Service ...</div></article><article id="post-1357" class="dp-dfg-item post-1357 blog type-blog status-publish format-standard hentry blog_categories-customer-service-training dp-dfg-term-id-32 " data-link="https://www.serviceskills.com/the-50000-an-hour-gate-agent/" data-position="3" data-new-tab="off" data-action-priority="item"><figure class="dp-dfg-image entry-thumb"></figure><div class="dp-dfg-header entry-header"><h3 class="entry-title">The $50,000 an hour gate agent</h3></div><div class="dp-dfg-meta entry-meta"><span class="terms"><span class="customer-service-training taxonomy-blog_categories" data-term-id="32">Customer Service Training</span></span></div><div class="dp-dfg-content entry-summary">Conventional CEO wisdom is that top management is worth a fortune because of the high-leverage decisions they make. Exceptional employees can produce more.</div></article><article id="post-1356" class="dp-dfg-item post-1356 blog type-blog status-publish format-standard hentry blog_categories-customer-service-training blog_categories-management-skills blog_categories-respectful-workplace blog_categories-team-building dp-dfg-term-id-32 dp-dfg-term-id-29 dp-dfg-term-id-38 dp-dfg-term-id-31 " data-link="https://www.serviceskills.com/how-to-treat-your-coworkers-with-respect/" data-position="4" data-new-tab="off" data-action-priority="item"><figure class="dp-dfg-image entry-thumb"></figure><div class="dp-dfg-header entry-header"><h3 class="entry-title">How to Treat Coworkers With Respect</h3></div><div class="dp-dfg-meta entry-meta"><span class="terms"><span class="customer-service-training taxonomy-blog_categories" data-term-id="32">Customer Service Training</span><span class="term-separator">,</span> <span class="management-skills taxonomy-blog_categories" data-term-id="29">Management Skills</span><span class="term-separator">,</span> <span class="respectful-workplace taxonomy-blog_categories" data-term-id="38">Respectful Workplace</span><span class="term-separator">,</span> <span class="team-building taxonomy-blog_categories" data-term-id="31">Team Building</span></span></div><div class="dp-dfg-content entry-summary">A respectful workplace is not only calm and inviting, but it shows that all employees involved in the workplace are cooperative and willing to work with one another. When you enter an office that is clearly not a respectful workplace, you may immediately feel that it is not a professional or controlled environment.</div></article><article id="post-1355" class="dp-dfg-item post-1355 blog type-blog status-publish format-standard hentry blog_categories-customer-service-training dp-dfg-term-id-32 " data-link="https://www.serviceskills.com/the-service-mentality-traits/" data-position="5" data-new-tab="off" data-action-priority="item"><figure class="dp-dfg-image entry-thumb"></figure><div class="dp-dfg-header entry-header"><h3 class="entry-title">The Service Mentality</h3></div><div class="dp-dfg-meta entry-meta"><span class="terms"><span class="customer-service-training taxonomy-blog_categories" data-term-id="32">Customer Service Training</span></span></div><div class="dp-dfg-content entry-summary">Top organizations have identified seven traits they find in their highest performing customer-facing team members. We refer to these traits as “The Service Mentality.” Let’s look at each one.</div></article><article id="post-1354" class="dp-dfg-item post-1354 blog type-blog status-publish format-standard hentry blog_categories-communications-skills blog_categories-customer-service-training blog_categories-respectful-workplace dp-dfg-term-id-27 dp-dfg-term-id-32 dp-dfg-term-id-38 " data-link="https://www.serviceskills.com/training-respect-in-the-workplace/" data-position="6" data-new-tab="off" data-action-priority="item"><figure class="dp-dfg-image entry-thumb"></figure><div class="dp-dfg-header entry-header"><h3 class="entry-title">Build Respect at Your Workplace</h3></div><div class="dp-dfg-meta entry-meta"><span class="terms"><span class="communications-skills taxonomy-blog_categories" data-term-id="27">Communications Skills</span><span class="term-separator">,</span> <span class="customer-service-training taxonomy-blog_categories" data-term-id="32">Customer Service Training</span><span class="term-separator">,</span> <span class="respectful-workplace taxonomy-blog_categories" data-term-id="38">Respectful Workplace</span></span></div><div class="dp-dfg-content entry-summary">The landscape in the workplace has changed significantly in a multitude of ways over the last few decades, which makes training employees on respect in the workplace more important than ever.</div></article><article id="post-1353" class="dp-dfg-item post-1353 blog type-blog status-publish format-standard hentry blog_categories-customer-service-training dp-dfg-term-id-32 " data-link="https://www.serviceskills.com/customer-service-training-for-your-company/" data-position="7" data-new-tab="off" data-action-priority="item"><figure class="dp-dfg-image entry-thumb"></figure><div class="dp-dfg-header entry-header"><h3 class="entry-title">Investing in Customer Service Training</h3></div><div class="dp-dfg-meta entry-meta"><span class="terms"><span class="customer-service-training taxonomy-blog_categories" data-term-id="32">Customer Service Training</span></span></div><div class="dp-dfg-content entry-summary">Effectively utilizing customer service training can help teach your employees to maintain a high level of performance. Typically, your customer service representatives are your first point of contact between your organization and your consumer base. Therefore, you will need to ensure that they are able to provide the best possible experience.</div></article><article id="post-1352" class="dp-dfg-item post-1352 blog type-blog status-publish format-standard hentry blog_categories-customer-service-training dp-dfg-term-id-32 " data-link="https://www.serviceskills.com/defective-apologies/" data-position="8" data-new-tab="off" data-action-priority="item"><figure class="dp-dfg-image entry-thumb"></figure><div class="dp-dfg-header entry-header"><h3 class="entry-title">Defective Apologies</h3></div><div class="dp-dfg-meta entry-meta"><span class="terms"><span class="customer-service-training taxonomy-blog_categories" data-term-id="32">Customer Service Training</span></span></div><div class="dp-dfg-content entry-summary">When someone accidentally bumps into us, we don’t expect compensation or punishment, but we very much want to be acknowledged. On the other hand, acknowledgment is insufficient when someone sought to profit from our pain. Civilization depends on the apology. When humans interact and something goes wrong, the apology builds a bridge that enables us to move forward.</div></article><article id="post-1350" class="dp-dfg-item post-1350 blog type-blog status-publish format-standard hentry blog_categories-customer-service-training dp-dfg-term-id-32 " data-link="https://www.serviceskills.com/60-seconds-about-serviceskills/" data-position="9" data-new-tab="off" data-action-priority="item"><figure class="dp-dfg-image entry-thumb"></figure><div class="dp-dfg-header entry-header"><h3 class="entry-title">ServiceSkills 1 Minute Explainer Video</h3></div><div class="dp-dfg-meta entry-meta"><span class="terms"><span class="customer-service-training taxonomy-blog_categories" data-term-id="32">Customer Service Training</span></span></div><div class="dp-dfg-content entry-summary">60 Seconds about ServiceSkills customer service and communication training online learning.</div></article><article id="post-1349" class="dp-dfg-item post-1349 blog type-blog status-publish format-standard hentry blog_categories-business-friendly blog_categories-call-center-training blog_categories-customer-service-training blog_categories-face-to-face-customer-service blog_categories-telephone-skills dp-dfg-term-id-34 dp-dfg-term-id-26 dp-dfg-term-id-32 dp-dfg-term-id-39 dp-dfg-term-id-28 " data-link="https://www.serviceskills.com/never-tell-customers-no/" data-position="10" data-new-tab="off" data-action-priority="item"><figure class="dp-dfg-image entry-thumb"></figure><div class="dp-dfg-header entry-header"><h3 class="entry-title">Don’t Tell Your Customers “NO!”</h3></div><div class="dp-dfg-meta entry-meta"><span class="terms"><span class="business-friendly taxonomy-blog_categories" data-term-id="34">Business Friendly</span><span class="term-separator">,</span> <span class="call-center-training taxonomy-blog_categories" data-term-id="26">Call Center Training</span><span class="term-separator">,</span> <span class="customer-service-training taxonomy-blog_categories" data-term-id="32">Customer Service Training</span><span class="term-separator">,</span> <span class="face-to-face-customer-service taxonomy-blog_categories" data-term-id="39">Face-To-Face Customer Service</span><span class="term-separator">,</span> <span class="telephone-skills taxonomy-blog_categories" data-term-id="28">Telephone Skills</span></span></div><div class="dp-dfg-content entry-summary">Avoid telling customers No!. Use alternatives; like "I wish we could..." or "Here's what we can do...." or "That's not part of our inventory yet; however, we do offer these alternatives...." Watch this short training lesson.</div></article><article id="post-1348" class="dp-dfg-item post-1348 blog type-blog status-publish format-standard hentry blog_categories-communications-skills blog_categories-management-skills blog_categories-mentoring-techniques blog_categories-respectful-workplace blog_categories-team-building dp-dfg-term-id-27 dp-dfg-term-id-29 dp-dfg-term-id-30 dp-dfg-term-id-38 dp-dfg-term-id-31 " data-link="https://www.serviceskills.com/using-s-m-a-r-t-objectives-to-improve-performance/" data-position="11" data-new-tab="off" data-action-priority="item"><figure class="dp-dfg-image entry-thumb"></figure><div class="dp-dfg-header entry-header"><h3 class="entry-title">Use S.M.A.R.T. Objectives</h3></div><div class="dp-dfg-meta entry-meta"><span class="terms"><span class="communications-skills taxonomy-blog_categories" data-term-id="27">Communications Skills</span><span class="term-separator">,</span> <span class="management-skills taxonomy-blog_categories" data-term-id="29">Management Skills</span><span class="term-separator">,</span> <span class="mentoring-techniques taxonomy-blog_categories" data-term-id="30">Mentoring Techniques</span><span class="term-separator">,</span> <span class="respectful-workplace taxonomy-blog_categories" data-term-id="38">Respectful Workplace</span><span class="term-separator">,</span> <span class="team-building taxonomy-blog_categories" data-term-id="31">Team Building</span></span></div><div class="dp-dfg-content entry-summary">Achieving individual objectives is critical to overall organizational performance. This video learning lesson describes the importance of deploying S.M.A.R.T objectives.</div></article></div><div class="dp-dfg-pagination" data-base-url="/blog/" data-url-args="?paged=3"><ul class="pagination "><li class="pagination-item previous-posts dp-dfg-direction "><a href="/blog/page/2/?paged=3" data-page="2" class="pagination-link"><span class="et-pb-icon">4</span> </a></li><li class="pagination-item"><a href="/blog/page/1/?paged=3" data-page="1" class="pagination-link dp-dfg-page">1</a></li><li class="pagination-item"><a href="/blog/page/2/?paged=3" data-page="2" class="pagination-link dp-dfg-page">2</a></li><li class="pagination-item active"><a href="/blog/page/3/?paged=3" data-page="3" class="pagination-link dp-dfg-page">3</a></li><li class="pagination-item"><a href="/blog/page/4/?paged=3" data-page="4" class="pagination-link dp-dfg-page">4</a></li><li class="pagination-item"><a href="/blog/page/5/?paged=3" data-page="5" class="pagination-link dp-dfg-page">5</a></li><li class="pagination-item dp-dfg-hide"><a href="/blog/page/6/?paged=3" data-page="6" class="pagination-link dp-dfg-page">6</a></li><li class="pagination-item dp-dfg-hide"><a href="/blog/page/7/?paged=3" data-page="7" class="pagination-link dp-dfg-page">7</a></li><li class="pagination-item dp-dfg-hide"><a href="/blog/page/8/?paged=3" data-page="8" class="pagination-link dp-dfg-page">8</a></li><li class="pagination-item dp-dfg-hide"><a href="/blog/page/9/?paged=3" data-page="9" class="pagination-link dp-dfg-page">9</a></li><li class="pagination-item dp-dfg-hide"><a href="/blog/page/10/?paged=3" data-page="10" class="pagination-link dp-dfg-page">10</a></li><li class="pagination-item dp-dfg-hide"><a href="/blog/page/11/?paged=3" data-page="11" class="pagination-link dp-dfg-page">11</a></li><li class="pagination-item next-posts dp-dfg-direction "><a href="/blog/page/4/?paged=3" data-page="4" class="pagination-link"> <span class="et-pb-icon">5</span></a></li></ul></div></div> </div> </div> </div> </div> </div><div class="et_pb_section et_pb_section_5 et_section_regular" > <div class="et_pb_row et_pb_row_3"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_2 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_3 ss-color-1 et_pb_text_align_left et_pb_text_align_center-tablet et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p style="text-align: center;">Give your staff the skills to handle every interaction with <strong>confidence</strong>, <strong>professionalism</strong> and <strong>care</strong>. 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data-mode="fill"><div data-color="RGBA(255,255,255,0)" style="background-color: RGBA(255,255,255,0);" class="n2-ss-slide-background-color"></div></div><div role="note" class="n2-ss-slide--focus" tabindex="-1">Mclane Logo</div><div class="n2-ss-layers-container n2-ss-slide-limiter n2-ow"><div class="n2-ss-layer n2-ow n-uc-Gewcgjn3YdtM" data-sstype="slide" data-pm="default"><div class="n2-ss-layer n2-ow n-uc-p5aZnLsjbKWG" data-pm="default" data-sstype="content" data-hasbackground="0"><div class="n2-ss-section-main-content n2-ss-layer-with-background n2-ss-layer-content n2-ow n-uc-p5aZnLsjbKWG-inner"><div class="n2-ss-layer n2-ow n-uc-wdcjCbCpD1Eq" data-pm="normal" data-sstype="layer"><div class=" n2-ss-item-image-content n2-ss-item-content n2-ow-all"><picture class="skip-lazy" data-skip-lazy="1"><img decoding="async" id="n2-ss-3item2" alt="Mclane Logo" class="skip-lazy" loading="lazy" width="82" height="31" data-skip-lazy="1" 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