Articles and Lessons with Practical Customer Service Tips

The Customer Retention Courses that Pay for Themselves

Professional-Quality Customer Service Courses Aimed at Helping Your Company Boost Customer Retention — and Your Bottom Line Do you want to know how to boost your company’s profits by as much as 95 percent? Well, you can do just that by improving customer retention by just 5 percent. It pays to provide good customer service ...

Apologize Sincerely

A key component to service recovery is the art of apologizing sincerely. Customers appreciate the genuine gesture. And they can tell when someone is just mouthing the words.

Resiliency: A Key Service Mentality

Handling a variety of customer service issues can be challenging. Learning to be resilient is an important Service Mentality.

Bullying In The Workplace

Forbes reports that three quarters of employees have been affected bullying in the workplace. The toll on productivity and happiness is enormous. Building awareness around this topic is critically important.

Empathy: A Key Service Mentality

Empathy. It's defined as sharing or understanding in the thoughts and feelings of others. Make sure your team members understand the difference between empathy and apathy.

Learn how to handle angry customers and turn them into lifelong brand advocates

Angry customers will take their business elsewhere if they feel their needs are not met. Conversely, if your service team is able to respond promptly, listen effectively and address their concerns completely, the customer often leaves the interaction more loyal than customers who never had a problem in the first place. Is your service team ...

Proactive customer service training

Teach your team to save company time by addressing problems before they arise. It seems that the default for many customer service reps is to respond to customer complaints after they happen. This works, yes. But with a simple shift in focus, you could increase customer retention and reduce incoming complaints. How? Anticipating potential customer ...

Easy-to-use online sales training with proven ROI

Good sales people are the cornerstone of any successful business. Subtle changes in how your sales people treat customers—both on the phone and in person—can have a noticeable impact on their close rate. Improving your sales team’s skills through training has a pretty direct link with your bottom line.’s online sales training program is ...

Take your business to the next level with emotional intelligence skills

Business is about how people communicate. No matter the organization or the industry, people need to communicate with one another. And since human beings are emotional creatures, you need to take emotions into account in your business communication skills. Think about it: if two co-workers get angry at each other and the situation can’t be ...

Learn how to handle generational differences in the workplace

Different generations have different working styles. Conflict can and does arise when employees of different generations cannot see eye to eye on working styles, processes and goals. Millennials have grown up less rule-bound and more immersed in technology. And more established baby boomers value focus and individuality. These generational differences can create friction in the ...

Our diversity training courses encourage fresher thinking and stronger ideas

Empowering your team to be more inclusive can pay off in a big way. When differences are celebrated, stronger ideas and fresher thinking result. Plus, inclusive workplace environments make everyone feel safe and understood. As a manager, the onus is on you to provide the diversity training your team needs to champion diversity in your ...

To increase client retention, teach your employees how to handle customer complaints

Depending on the industry, it costs between 5 to 25 times as times as much to acquire new customers as it does to keep an existing one. So why don’t companies put more time into teaching their employees how to handle customer complaints constructively? It’s a blessing when a customer complains—they are telling you the ...
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