Customer Service Training Blog
The Service Mentality
Top organizations have identified seven traits they find in their highest performing customer-facing...
Build Respect at Your Workplace
The landscape in the workplace has changed significantly in a multitude of ways...
Investing in Customer Service Training
Effectively utilizing customer service training can help teach your employees to maintain a...
Defective Apologies
When someone accidentally bumps into us, we don’t expect compensation or punishment, but...
ServiceSkills 1 Minute Explainer Video
60 Seconds about ServiceSkills customer service and communication training online learning.
Don’t Tell Your Customers “NO!”
Avoid telling customers No!. Use alternatives; like “I wish we could…” or “Here’s...
Use S.M.A.R.T. Objectives
Achieving individual objectives is critical to overall organizational performance. This video learning lesson...
Diversity At Work
This popular Houndville animated lesson drives home the point that respecting and embracing...
That Paperwork Will Wait
Meet Bob Backwards. He’s a charter member of the Customer Service Hall of...