Customer Service Training Blog
Avoid Jumping To Conclusions
Listening is a critical part of serving your customers. And a big hurdle...
Forbidden Phrase #2: We Can’t Do That
When you’re assisting a customer, never tell them what you can’t do. Instead,...
The Value of Tie-Downs
Tie-downs are short questions that come after your statement, and get the customer...
One Word Answers
Replying to a customer with one word answers can have severe unintended consequences....
How to Handle the Irate Customer
This popular video lesson explores the ASAP Technique, a proven four point program...
Don’t be like Marvin Mope
If you’ve got a great personality, don’t hide it. Use your Saturday night...
The Coworker Who’s Too Social
Some coworkers love socializing and chatting with others. While they’re normally well-meaning, it...
How to Grow Your Business 101: The Power of Communication Skills Training
Your language influences people. The way your employees write, speak and act has...
Here’s why a lack of soft skills training is killing your business (and how to fix it)
Soft skills—or the lack of soft skills—will make or break your business. Yes,...