Call Center Training

The Service Mentality

Illustrates the 7 parts that make up The Service Mentality.

Is the Customer Always Right?

Excerpts from our Service Matters: Customer Service Roundtable discussion from various superstar service providers.

KILLER WORDS OF CUSTOMER SERVICE

Blog entry explores the Killer Words of Customer Service. Being aware and avoiding these pitfalls will help you provide excellent service to your customers.

Soft Question Selling

Blog entry describes the subtle art of using "soft-questions" to up-sell, cross sell and invite customers to do more business.

10 Great Customer Service Reminders

This blog article serves up ten important reminders to improving customer service skills.

60 Second Service Lesson | Avoid These Killer Words

Telling an upset customer to "Calm Down" will actually have the opposite effect.

Business Friendly Customer Service Training Program

Many service professionals face repetitive situations....the same type of call over and over. It's important to make that interaction feel fresh for your customer.

Monogramming The Call

Most people like hearing their name. This short video lesson explains how to use, but not overuse, the customer's name.

Features vs Benefits | 60 Second Service Lesson

Do your customer-facing team members understand the differences between features and benefits?

Ownership – Service Recovery

Video lesson explores the importance of taking ownership after any service mishap.

Avoid Jumping To Conclusions

Listening is a critical part of serving your customers. And a big hurdle to developing great listening skills is the issue of jumping to conclusions.

Forbidden Phrase #2: We Can’t Do That

When you're assisting a customer, never tell them what you can't do. Instead, explain to your customer what you CAN do for them.

Give your staff the skills to handle every interaction with confidence, professionalism and care. Try ServiceSkills for free by entering your office email below.

testimonials

stars4.8/5 stars from hundreds of reviews