Illustrates the 7 parts that make up The Service Mentality.
Excerpts from our Service Matters: Customer Service Roundtable discussion from various superstar service providers.
Blog entry explores the Killer Words of Customer Service. Being aware and avoiding these pitfalls will help you provide excellent service to your customers.
Blog entry describes the subtle art of using "soft-questions" to up-sell, cross sell and invite customers to do more business.
This blog article serves up ten important reminders to improving customer service skills.
Telling an upset customer to "Calm Down" will actually have the opposite effect.
Many service professionals face repetitive situations....the same type of call over and over. It's important to make that interaction feel fresh for your customer.
Most people like hearing their name. This short video lesson explains how to use, but not overuse, the customer's name.
Do your customer-facing team members understand the differences between features and benefits?
Video lesson explores the importance of taking ownership after any service mishap.
Listening is a critical part of serving your customers. And a big hurdle to developing great listening skills is the issue of jumping to conclusions.
When you're assisting a customer, never tell them what you can't do. Instead, explain to your customer what you CAN do for them.