Handling Rejection
If you're in the business of proposing ideas or solutions to customers, then occasional rejection comes with the territory. They keys are to understand it and not internalize it.
Client Success Strategies
Understanding Customer Needs
The key to service and sales is recognizing a gap between where your prospect or customer is currently and where they'd like to be. Once you understand their needs you can then get to work on suggesting solutions your organization offers.
Your Customer Service Strategy
Reprinted with permission, Marketing and Management expert Seth Godin shares his thinking on the topic of customer service as a strategic marketing investment.
That Paperwork Will Wait
Meet Bob Backwards. He's a charter member of the Customer Service Hall of Shame. Bob failed to understand one of the most important Cardinal Rules: People BEFORE busywork. Hint: Don't be like Bob!
How To Ruin A Virtual Meeting
ServiceSkills eLearning Announces New Training Series: HOW TO RUIN A VIRTUAL MEETING
ServiceSkills, America’s premier provider of customer service and soft skills training, announces the release of the newest addition to the ServiceSkills Library: How To Ruin A Virtual Meeting. Designed to ...
Helping All Types of Thinkers Reach Their Potential
Neurodiversity at Work
In March 2021, a cover letter handwritten by Ryan Lowry went viral on the internet. Lowry, an autistic man from Virginia, wrote the cover letter in an effort to land a job in IT or animation. In it, he explains his strengths, requests mentorship to help him learn and ...
Four Steps to Calmer Customers
The unfortunate reality of working in a customer-facing position is that sometimes, customers will be unhappy with your product, service or company. In some unfortunate situations, those customers might even be irate. As difficult and unfair as these situations can be, they often ultimately ...
Boost Team Harmony and Productivity
An organization is only as strong as its weakest link, and often, that weakness can be attributed to annoying coworker behaviors. There's a solution that combines humor and actionable advice to tackle these issues head-on.
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