Communications Skills - ServiceSkills.com

How To Ruin A Virtual Meeting

ServiceSkills eLearning Announces New Training Series: HOW TO RUIN A VIRTUAL MEETING ServiceSkills, America’s premier provider of customer service and soft skills training, announces the release of the newest addition to the ServiceSkills Library: How To Ruin A Virtual Meeting. Designed to ...

Helping All Types of Thinkers Reach Their Potential

Neurodiversity at Work In March 2021, a cover letter handwritten by Ryan Lowry went viral on the internet. Lowry, an autistic man from Virginia, wrote the cover letter in an effort to land a job in IT or animation. In it, he explains his strengths, requests mentorship to help him learn and ...

Press Release | Neurodiversity At Work

Neurodiversity At Work eLearning Series ST. LOUIS (PRWEB) ServiceSkills, America’s premier provider of customer service and soft skills training, announces the release of the newest addition to the ServiceSkills Library: Neurodiversity At Work. This new animated series is designed to build ...

Four Steps to Calmer Customers

The unfortunate reality of working in a customer-facing position is that sometimes, customers will be unhappy with your product, service or company. In some unfortunate situations, those customers might even be irate. As difficult and unfair as these situations can be, they often ultimately ...

Recover from a Service Blunder in 7 Simple Steps

If you've been in a customer service role before, you will know the unfortunate (but not uncommon) experience of encountering a customer who is less than pleased. Or, perhaps you’ve had a situation where you’ve not handled things quite as well as you would have liked. Regardless of the ...

What to Expect from ServiceSkills

As a training provider who has been in the industry for a while now, we know that this is an important choice and that it can be a difficult one to navigate. We have a team of customer service experts who know our catalogue inside and out and will work with you to find the right options for your team’s needs.

Mastering the Hybrid Workforce: Keys to Effective Remote Team Management

Traditional office spaces have given way to flexible and remote working arrangements. This shift has ushered in a new era of opportunity and challenge, Equip team leaders and managers with the skills and strategies required to thrive in the digital age.