Exploring the Rudeness Matrix
Blog entry details the four possible sources for rudeness in both customer service as well as internal service situations.
Face-To-Face Customer Service
Proactive Customer Service
A face-to-face example of Paul Passive checking a customer into his hotel. Ouch!
Avoid Weak, Wimpy Words
Something as simple as word selection can be the difference between projecting confidence and sounding meek and unsure of yourself. Knowing the difference is key.
That Paperwork Will Wait
Meet Bob Backwards. He's a charter member of the Customer Service Hall of Shame. Bob failed to understand one of the most important Cardinal Rules: People BEFORE busywork. Hint: Don't be like Bob!
Don’t Tell Your Customers “NO!”
Avoid telling customers No!. Use alternatives; like "I wish we could..." or "Here's what we can do...." or "That's not part of our inventory yet; however, we do offer these alternatives...."
Watch this short training lesson.
How to Improve Customer Service
Here's What You Need to Know About Boosting Employee Customer Service Skills
Research shows that up to 90 percent of Americans use customer service as a factor in deciding whether or not they will do business with a company. It is not hard to see why: as a customer, what stood out the most ...
Press Release | Neurodiversity At Work
Neurodiversity At Work eLearning Series
ST. LOUIS (PRWEB)
ServiceSkills, America’s premier provider of customer service and soft skills training, announces the release of the newest addition to the ServiceSkills Library: Neurodiversity At Work. This new animated series is designed to build ...
Four Steps to Calmer Customers
The unfortunate reality of working in a customer-facing position is that sometimes, customers will be unhappy with your product, service or company. In some unfortunate situations, those customers might even be irate. As difficult and unfair as these situations can be, they often ultimately ...
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