Handling Team Members Who Waste Time Online
Why do some team member choose to surf the web instead of completing their work?
Management Skills
The Coworker Who’s Too Social
Some coworkers love socializing and chatting with others. While they're normally well-meaning, it can be a challenge to your concentration and productivity.
Bullying In The Workplace
Forbes reports that three quarters of employees have been affected bullying in the workplace. The toll on productivity and happiness is enormous. Building awareness around this topic is critically important.
What To Say When Staff Waste Time Online
Employees have always wasted work time doing personal business. But in the age of Internet browsers, it can be more difficult to tell the difference. This lesson addresses why this problem happens.
Your Customer Service Strategy
Reprinted with permission, Marketing and Management expert Seth Godin shares his thinking on the topic of customer service as a strategic marketing investment.
Use S.M.A.R.T. Objectives
Achieving individual objectives is critical to overall organizational performance. This video learning lesson describes the importance of deploying S.M.A.R.T objectives.
How to Treat Coworkers With Respect
A respectful workplace is not only calm and inviting, but it shows that all employees involved in the workplace are cooperative and willing to work with one another. When you enter an office that is clearly not a respectful workplace, you may immediately feel that it is not a professional or controlled environment.
Helping All Types of Thinkers Reach Their Potential
Neurodiversity at Work
In March 2021, a cover letter handwritten by Ryan Lowry went viral on the internet. Lowry, an autistic man from Virginia, wrote the cover letter in an effort to land a job in IT or animation. In it, he explains his strengths, requests mentorship to help him learn and ...
Five Simple Questions for Customers That Will Boost Your Sales
Up-selling, cross selling, suggestive selling – regardless of what you call it, if you’ve ever been a customer somewhere or worked in the customer service or sales industry, you’ll be familiar with this practice. Depending on your experience with this technique, you may be more or less in ...
Mastering the Hybrid Workforce: Keys to Effective Remote Team Management
Traditional office spaces have given way to flexible and remote working arrangements. This shift has ushered in a new era of opportunity and challenge, Equip team leaders and managers with the skills and strategies required to thrive in the digital age.
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